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The MOD Family

Customer Reviews

Our customers are our face. We’ve built our brand around our customers, and their experiences speak for themselves.
Read the reviews from our MOD family to learn more about who we are and how our bikes help people move.

We’re happy to invite you to be a part of the family. Be The Face.

If you’ve ridden or purchased one of our electric bikes or saw us at an event, we want to hear from you! 
Take a second to leave a review about your experience with our bikes and our team,
and help others just like you learn more about who we are and what we’re all about.

Based on 436 reviews
93%
(406)
3%
(12)
2%
(8)
0%
(2)
2%
(8)
K
MOD Easy
Kamran A. (Pasadena, CA, US)
Our awesome bike

I love my bike and I use it everyday to take the dogs out. My larger dog running with us when the other 2 smaller dogs enjoying the ride.
A great buy !!!

Kamran,

Bikes and dogs! That is how we roll. Thanks for the review and all of the great pictures.

-MOD BIKES

A
MOD Easy
Allen N. (Cincinnati, OH, US)
Awesome

Scarlett loves riding

Allen,

Thanks for the review and give Scarlett a belly rub for us.

-MOD BIKES

M
MOD City+ 2019
Mary B. (Austin, TX, US)
What Hills?!?

I'm loving my Mod City+!!! It is the perfect commuter and adventure bike: Sunday I went 27 miles (but HILLS are"nothing" on this ebike & my battery was still 60%)...stopped at 6 open houses...Brought home in my panniers from my favorite Central Market: 2 bottles of wine, avocados, strawberries, apples, sushi...and I just LOVE all of it's other user friendly features, too, like my phone holder, mirror, and Foldylock...another 22 miles of exploring today (again, "what hills"?) -- getting this bike was one of the best decisions I ever made.thanks ever so much, Mary B.

Mary,

We loved the pictures and are so happy you are living the MOD life to the fullest.

-MOD BIKES

C
MOD Easy
Chad (Atlanta, GA, US)
Awesome :)

Great bike… the wait was so worth it. Get so may looks with the side car. MoJo loves it :) there is a definite learning curve to ride with the side car. Power is great goes right up the hills in the neighborhood no problem. Can’t wait for the weather to get warmer and take it out on the silver comet trail.

Chad,

Warmer weather is on the way, hope you enjoy it. Thank you for your kind words.

-MOD BIKES

T
MOD Easy
Thomas (Las Vegas, NV, US)
Didn’t Want to Write This

I was doing my best to refrain from writing a review but since you continually badger me with emails requesting it and there is no way to unsubscribe maybe you’ll stop if I do.

Missing parts, parts that aren’t called out in the directions and generally poor fabrication have led to the sidecar being the worst purchase I’ve likely ever made. Four weeks later and it still is not serviceable. I’ve even engaged a local metal fabricator to see if they could make something to salvage this. Take it to a bike shop you say? Tried that, got a response of “wow we have no idea how to help”.

The bike is fine, if not for the sidecar we would have gone another route, which makes this even more frustrating. Well that and the fact you continue to send emails asking for reviews and welcoming me to the “Mod squad”. My blood boils just seeing the sidecar in pieces in my garage, so the constant emails aren’t making this any better.

Hi Thomas,
Thank you for the review, No matter the outcome its extremely important for us to know your thoughts. It's the only way for us to fix the problem for you and all future customers.
I sincerely apologize for the inconvenience with the Sidecar, but we stand behind the quality of our products, our support team with be in touch.
-Mike

R
MOD Easy w/ Sidecar
Rachel N. (Torrance, CA, US)
Not for single women

Trying to hook up the side boat is exhausting. It is heavy. 7 day trial not long enough as I still haven’t been able to hook this up. Mechanical error. Went dead on me mid-ride. Not fun to ride a super heavy bike back with no power. This is after only 40 total miles on it! I so want to return this product! Super disappointing in everything from set up on. Biggest waste of money ever.

Hi Rachel,

Yes, the sidecar is not light and does take a bit of practice and patience at first to master the setup. I'm sorry your bike wasn't working property. I totally understand your frustration. Our support team will help you with everything and will find a solution to make sure you are happy.
-Mike

R
MOD Easy
Ryan S. (Fort Smith, AR, US)
👍👍

I’ve had my Mod Bike for about four months now, and I have regrets. Regret that I bought it in winter, and that my neighborhood is so small! It’s truly a joy to ride! At the end of my ride, I really want to keep going. I’m looking forward to spring/summer months so I can take to larger areas to ride. But I have taken it out in the bitter cold. Cold wind drying my eyes to tears, hasn’t even been enough to make me want to get off it!
As as functionally, it rides and operates smoothly. The fat tires and weight of the bike provide a smooth ride. The adjustable handle bar’s allowed me to position them to my liking. Gear and assist selectors are well positioned for easy access. Display is easy to understand and operate. And the electric motor is surprisingly powerful!
I found Mod Bikes through a Facebook ad. And then purchased it through that ad. Since then I have gotten advertisements for every E-bike in existence. I’m glad I went with Mod Bikes! Head lights, integrated tail light, and even the seat are optional items that incur additional cost on a lot of E-bikes! All standard features on my Easy. Plus few have the beach cruiser style that I had been looking for.
I regret not taking the getting one sooner!

Ryan,

So glad to hear your enthusiasm for your Easy. Rest assured that summer is close and you'll be out riding soon if not already. No regrets.

-MOD BIKES

J
MOD City + Step-Thru
James S. (Austin, TX, US)
MOD City + Step-Thru Review

I am very pleased with my MOD City + Step-Thru E-bike! It’s been a joy to ride around town. Everything works perfectly. The battery keeps a long charge for my daily rides. Shifting and E-boost are nice and smooth. The bike is also easy to mount and balance, even for seniors. Breaks work fine and the bike is very durable and solidly built. The Mod Bikes staff are friendly and helpful and their service is very professional. I am most satisfied with my purchase.

James,

We really appreciate your comments and we wish you all the best this coming summer on the bike.

-MOD BIKES

J
MOD Easy
John W. (Arlington, VA, US)
Sweet ride

Such a sweet ride, so much fun! Been using it as a weekly commuter and just recently took it on a longer trip to a local climbing spot and it handled all of the different terrains and hills wonderfully. The more upright riding style makes my back happy. Highly recommend if you want a perma-grin!

John,

So happy to hear this. Perma-,grin is the MOD lifestyle in a nutshell. Enjoy the coming summer riding and send us more pictures. We love it.

C
MOD City + Step-Thru
Carolyn W. (Tracy, CA, US)
City plus step thru

First I would like to say this is a great company every one I have spoken to has been exceptional. They keep you informed as to what your status is in the pre-order process, with that said it is well worth the wait for the best bike out there for the price and the most upgraded amineties. I was a little skeptical at first in ordering an electric bike online especially since I live in California but was very happy I went ahead with the order. Holly was very helpful in doing a zoom call so we could actually see the bike once it came in and answered all our questions and then shipped our bikes to us and I have to say I was surprised how fast they arrived to our home. My bike had a couple of issues but Neil's Dunn eased my mind and resolved the issue right away and the matter was taken care of. He is truly a asset to Mod Bikes . We also bought the regular city plus for my husband he truly loves his bike and of course I love mine as well.
The bike is very sturdy and made of good quality. It's only been a couple of weeks since we received them and we get so many compliments from people. These bikes are so fast and fun to ride. Go get yours and you will see for yourself just how much fun they are!!! I understand why they say "Welcome to the Mod family" when you purchase a bike with them. They make you feel like family and they take good care of you because that is who they are! So happy we bought our bikes with them. Thanks again Mod bikes

Thank you so much Carolyn! It means the world to us to hear that you and your husband are enjoying your bikes so much. Please keep us updated with all your adventures and don't hesitate to reach out if you ever need anything! We're honored to have you as a part of the MOD BIKES Family!

- MOD BIKES

D
MOD Black
Dustin K. (Austin, TX, US)
GAME CHANGE

My Mod Black is a TOTAL game changer. I ride all over Austin with ease and still have a lot of battery leftover. The Mod Black crushes hills and trails, there really aren’t any limitations with this bike.
I first purchased the city+(which is excellent) and the Black is a whole other level.
My wife has an electric cargo bike that we bought in San Francisco before we knew of Mod Bikes and they have serviced it for us multiple times.
I can’t say enough about how high quality their products are and the customer service is even better.
Mod has a lifetime customer in me.

We’re so glad you’re enjoying your new electric bike! We think pedal-assist opens up so many new opportunities when riding a bike in Austin and beyond, and we can’t wait to see where yourMOD Black takes you.
-MOD BIKES

M
MOD Berlin
Michael M.
Awesome company!

"Awesome company! I recently purchased myself the 2020 Berlin. I am an avid cyclist, but this will be my first-ever e-bike, and I am so excited for it to finally arrive. With e-bikes being such a high price item (especially for me, a college student), I did extensive research for several days to figure out which was best for me, and within my budget. I was pleasantly reminded about Mod Bikes after going past their store on S.1st time and time again, and decided to check them out. Prior to this, I figured it was only an e-bike rental company for tourists. Instantly, I was keen on getting the Berlin, as the frame is much like the manual bike I currently own. I eventually decided it was worth checking out, especially with their 18-month warranty and free tune-ups for local customers like myself. There, I met Dor (spelling?) -- he was super helpful and even managed to get me a few accessory add-ons at a great discount, as I had just missed their pre-sale promotion for the Berlin bike. A super responsive team (are u guys hiring by the way), I just can't wait to finally try out my own Mod Bike! Thanks y'all <3"

That's a great write up Michael. Thank you for that. Even on a college student budget, you can still enjoy the freedom of an eBike.

-MOD BIKES

S
MOD Easy
Shayne N. (Riverview, FL, US)
Comfort with Style

We bought 2 of these bikes - 1 green and 1 black. My wife and I love these bikes. We have 4 other E-bikes we have acquired over the last 6 years and these are the most comfortable to ride. The bikes are low enough for easy stopping and starting. The bikes have enough power to conquer any hill and with the ability to modify the Peddle assist with speeds, we where able to set up the speeds to match what we had on the previous bikes. Although we need the power for hill climbing where we live, we do not want to have access speed. Absolutely love the ability to fine-tune the bike exactly to the needs that we have. The bike definitely turns heads as it is one of the better looking bikes out there. We have been told our bikes look better than any other models that have the look of a old-school motorcycle.
This bike has been a performer, a looker, a power house, and a comfortable ride. Highly recommend this bike for those that like a comfortable cruiser-style ride.

Shayne,
'This bike has been a performer, a looker, a power house, and a comfortable ride.'
I just had to quote that part again. Thanks so much for the review and we are thrilled with hope much use you are getting out of the bikes.

-MOD BIKES

B
MOD Berlin 2020
Brandon P. (Ventura, CA, US)
Berlin in Ventura CA.

Man, i have so much to say about our MOD Berlin 2020 bicycle, but I'll keep it short and on point.

I bought this bike for my wife so her and I could cycle and get around faster, cleaner and easier. I too own a Class III power assist commuter bike, name and brand left unsaid...

The wife uses this bike daily, she puts on around 40 miles per week (7 days). She usually rides the bike in assist level 1, sometimes level 2, rarely if not ever Level 3 & 4. The bike scoots, she never has a problem with our local hills and the bike seat post suspension along with the front fork suspension, cushions her just right.

The bike is overall a perfect fit for what she was purchased for. Short commutes and jaunts around town. A few longer rides of 25 to 35 miles, which the battery totally covers. We have yet to run out of juice on our longer weekend rides. See picture of odometer showing how many miles have been rolled since delivered 24 months ago. New tires are gonna be needed soon MOD bikes, I'll be in touch! We couldn't have asked for a better eBike, the style, comfort and rideability are unmatched.

Thanks for everything.

Brandon,

Over 1700 miles in 24 months is admirable. Thank you the long term review of the bike and your wife's experience with it. We love these kinds of stories. Enjoy riding in the warmer weather coming up and as always, let us know if you need anything.

-MOD BIKES

H
MOD City + ST 2020
Homer J. (Austin, TX, US)
Not only great utility but a blast to ride!

This bike has turned out to be fantastic for my wife and I, an able-bodied biker with 3 bikes love to ride it too. As a rider you can dial in the electric assist you want in any gear so it provides maximum flexibility to accommodate any rider on any terrain. Plus the manufacturing quality is 1st class but if anything should go wrong or if you have questions you just take it to their shop and they're glad to help. Last but not least is they're an Austin based company so if you're an Austinite then it should make you feel good as it did to me.

Homer,

Thank you for pointing out that we are proud Austinites. This is becoming the electric bike capitol and we couldn't be more proud. See you out on the trails.

-MOD BIKES

T
MOD Berlin Step-Thru
Teri S. (Austin, TX, US)
No more hills!

We love our bikes! No rattles, easy assist when needed. This has expanded our culinary and micro brewery experience to outside our normal walking area. The whole crew at Mod Bikes have been great. Supply chain issues have meant waiting for delivery but they keep you in the loop and even loaned me a bike for my birthday when my bike was late. Positive people and great bikes!

Teri,

From all of us here at MOD Bikes, thank you for being such a great customer. Keep riding and exploring. Hope to see you soon.

-MOD BIKES

M
MOD Easy
Michael J. (Lake Forest, CA, US)
Jenkins

So far so good

Hi Michael - glad the Easy has been smooth-sailing so far! Nice touch with the goggles!

A
MOD Berlin
A P. (Round Rock, TX, US)
Excellent Bike and Service

First I want to say the customer service is off the charts. They are passionate about the business and try to help in anyway they can. I had a delay in my bike due to shipping container issues and they lent me a bike for my trip. Also, they are very transparent with the costs and try to educate you on best way to use the bike for longevity. I recommend this place to anyone looking for an e-bike. battery capacity is very large as well. went for a 25 mi ride (toggled between 2-3 assist at times) and still had about 1/4 battery left.

Bike I bought - Berlin(Silver)

Thanks for the great review. I'm glad we were able to make your trip a success.

-MOD BIKES

F
MOD Black
Frank B. (Austin, TX, US)
Outstanding! - MOD Black and MOD Bikes!

I pre-ordered my MOD Black bike a while back and picked it up a few weeks ago. I made several trips to MOD Bikes before actually placing the order. Mike was always very helpful in answering all my questions. I never felt any pressure at all. He wanted to make sure I got just the bike I wanted. He explained how the bike was designed right here in Austin, which I liked. When I picked up the bike and went for my first ride, it was even better than I had expected. Even without the motor, it would be an awesome bike - very rugged and built with high-quality components. When I get on it to ride, and feel the help from the motor, I get a big dumb grin on my face that I can't help! It is so cool. It is so very smooth, it's not like the motor is helping, but rather it feels like you have super quad muscles. I know that sounds dumb, but you have to experience it I guess. There is a cadence sensor that gives you assistance that goes along with just how fast/slow you are pedaling, so it is very natural feeling. I actually got up to 31mph on my first ride in my neighborhood. I am very deconditioned from a months-long illness, and this bike, with the multiple, customizable levels of assistance is a perfect way for me to get back in shape. I've been using max assistance lately, and will slowly back off the amount of assistance as a regain strength. Haven't had a chance to take it off road yet, but I have no doubt it will be incredible with its full suspension and 3" wide tires. I am absolutely satisfied with my new MOD Black, and in knowing that I can just head right over to the shop on S. 1st when it's time for a checkup or if it needs anything. Get yourself one!

We’re so happy to hear you’re loving your new Frank! Welcome to the MOD BIKES family, and we can’t wait to hear how you use your new e-bike.

-MOD BIKES

J
MOD Black
Judd S. (Austin, TX, US)
Thrilled with our purchase of Mod Bikes

I purchased two different Mod Bikes right before Christmas. We bought the cruiser with the side car and the mountain bike (ModBlack). We love both bikes and my family of 5 are constantly riding this bikes and putting grandbabies in the side car. Very happy with the performance and quality of both of these bikes. The motors are strong, there are great options for customizing the ride with the excellent software. As much as I love the bikes, the service is even better. These are well-built bikes and you can trust that Mod Bikes will provide support if you have any issues. I highly recommend!

Thanks for choosing MOD BIKES for your new electric bike! We know you’ll love exploring Austin and beyond on your MOD Black Let us know if you ever need anything, and welcome to the e-bike family!
-MOD BIKES

V
MOD Berlin
Veronika C.
The Tesla of bikes!

Mod bikes was so great! They walked me thru a test ride and explained everything about the bike and were so personable the entire time. The bike I got is the Berlin and it is AMAZING. The Tesla of bikes! I couldn't be happier with the process and my purchase. Highly reccomend.

Hi Veronika, Thank you for the kind words and for choosing us as your electric bike provider! We know you'll love your (model) e-bike for (reason/personal note - commuting, exploring, etc.) around Austin. We are so happy to welcome you to the MOD BIKES family, and we hope to see you back at our South First shop soon.

H
MOD Easy w/ Sidecar
Hutch (Maple Valley, WA, US)
Heavy and setup was a problem

This bike is HEAVY. Loading into your truck is a pain if you don’t have ramps. Don’t event attempt to put this on a rack.

Setup was difficult. Didn’t get all the parts and tried contacting support multiple times which they never answered. Finally got email support and issuing parts were overnighted which was nice.

Bike gets lots of looks, but if I knew it was this heavy I would’ve bought something else.

L
MOD Easy
Linda S.
Mixed

I love riding the bike. I bought it specifically with a sidecar so I could take my little dogs safely. I was so excited about getting this bike for so many reasons.
Despite my inquiries in advance about appropriateness for me, when it arrived it became clear that it's way too heavy for me and quite challenging in our rural setting. It's 4 ft wide and I am severely limited on where I can go with it. A sidecar should not go more than 10 mph, and the entire thing is impossible for me to lift. I'm not able to use it without the sidecar, because the sidecar weighs 60 lbs and I cannot use the quick-release to put it off and on due to its weight.
The plus side is that the folks at MOD bikes do try to be helpful, and my dogs look cute in it.
It's so burdensome even to just get in and out of storage that I become less inclined to use it. I'm trying to figure out ways now to address these issues as I prefer to find ways and places to use it.

Hi Linda,

Thank you for your review. I'm so happy to hear that you are enjoying your bike. We know that the sidecar can be cumbersome at first for some customers. Besides our many guide videos our support team is always ready to help and find a best solution for your needs.

-Mike

L
MOD City + Step-Thru
L D. (Austin, TX, US)
So Much FUN!

I love my new MOD bike. It’s easy to ride, don’t have to worry about steep hills or pounding wind…just set the power and ride away. Great exercise w/out too much strain! And the staff at MOD bikes are very helpful and friendly! So happy w/this purchase!

Thanks for the great review!
No better way to melt away the hills and miles. We're always here to help.

-MOD BIKES

J
MOD Easy w/Side Basket
Joshua B. (Baltimore, MD, US)
Garbage

Preordered the Easy with side basket and waited the more than 4 months for it's arrival date. Bike didn't show up till 4 months after that, side car was another couple of weeks later. (so according to the return policy, by the time the basket arrived, the bike couldn't be returned) The fit and finish of the bike is horrible, the paint chipped off just trying to get it out of the box and the hand grips are so cheaply stitched together they were falling apart when they arrived. The side basket could not be mounted without having to drill out holes to accommodate the cotter pins.... how is this thing almost 4k??? Website says the bike will do 28 mph, maybe it will.... going down hill in top gear with me peddling my a$$ off. My wife's cheap Chinese Amazon special electric scooter is WAY faster and it cost a grand. The seat is uncomfortable and the handling is sh!t. I have put just ten miles on this and I can't get it to sell for more than $1000 less than it was new. No one wants anything to do with it. Horrible waist of money! I have many other electric bikes, scooter, boards..... this is BY FAR the worst (and it was the most expensive)

Thank you for the feedback Joshua, we stand behind our products and there is no reason you need to experience any of the issues you mentioned.
If you can please send detailed photos of the issues mentioned above to support@mod-bikes.com we will be happy to assist you and resolve these issues.
Thank you,
-Dan