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I’ve had my easy sidecar for a few weeks and Marcos Palacios has been awesome. I lost a nut from the sidecar connector and he facilitated a quick replacement. I had a problem with the phone holder and boom, fixed. Thanks and praise.
Great customer service. Had a product issue which they work with me and followed up several times to ensure my issue was resolved. This is the true test of a good company to do busness with. It is easy to say great products and company when you don't have any issues but the true test of company is when there is an issue big or small. In my case it was smaill issue but they took the time to work with me to resolve the issue. Because they care!!
Martin, thank you for this! You're right that the real test comes when something goes wrong, big or small, and we're so glad our team passed it for you. Following up until everything was sorted is how we want every customer to feel taken care of. We really appreciate you sharing this, and we're proud to have you in the MOD family.
Cheers - Jules
GREAT SAHARA EASY MOD E-BIKE WE BOUGHT..HAD A SHORT TIME WAIT,, BUT WAS WORTH WAITING FOR SOMETHING GOOD.. SERVICE & ACCESSIORYS PARTS TOP OF LINE,, & THANK YOU MICHAEL FOR ALL EXTRA SALES + EXTRA PARTS WE ORDERED..RS SHERWIN
Rodney, this made our day! We know the wait is never fun, so we're thrilled your Sahara MOD Easy turned out to be worth it, and that the service and accessories hit the mark too. We'll make sure Michael hears your shout-out; he'll be grinning all week. Thanks for being part of the MOD family, and enjoy every mile!
Cheers - Jules
Great bike and service
Short, sweet, and music to our ears, Bob! Thanks so much for the kind words, and for being part of the MOD family.
Cheers - Jules
This rig is such a trip! Riding took some getting used to. The roads around here are not smooth nor flat. Riding the Groove with a side care requires different type of balance and coordination than a regular bike. It was awkward at first, but then it just clicked. once I figured it out, I fell in LOVE with my bike! It’s like learning new dance moves.
My best buddy loves to race me. But he is now riding in the sidecar, too. We are going longer distances each day.
The video was shot on my driveway, which is the smoothest road in this part of the state! The helmet is definitely worn for rides.
The Mod team is just the best. Support answered my 800 questions. Marcos was so helpful to me getting my order massaged so that I could get it delivered at the right time. You guys set a high standard for customer interactions.
Can’t wait to see where this takes us.
♥️.
What a ride this review was! Balancing a Groove and Sidecar takes a bit of practice, especially when the smoothest road around is your own driveway, so huge kudos for sticking with it until it felt like dancing. It's awesome that your best buddy has joined you in the Sidecar and that you're both going farther every day. All 800 questions were worth it, and Marcos will be thrilled to hear he helped make your delivery timing work. Thank you for being part of the MOD family, Karen. We can't wait to see where the Groove takes you two next!
Cheers - Jules
Great support from Justin!
Thanks so much, Richard! We'll make sure Justin hears this, because shout-outs like yours make his whole week. We're so glad you're part of the MOD family!
Cheers - Jules
Excellent customer service mod bikes really cares about making sure that you are happy with the product you purchased and they are servicing it. They conducted multiple follow ups to make sure that everything was OK.
Douglas, thank you! Checking in until everything is just right is something we care a lot about, so we're really glad those follow-ups made a difference. We're lucky to have you in the MOD family, and we're always here if you need anything down the road.
Cheers - Jules
I absolutely love the customer service I get with Mod Bikes. Not only do they make bikes that are stylish and fun to ride, if anything happens along the way, they will help you get your bike back to tip top shape.
Dustin, this made our day! Stylish and fun to ride is exactly what we're going for, but knowing we've got your back when something comes up matters just as much to us. Thanks for being part of the MOD family, and here's to many more tip-top rides ahead.
Cheers - Jules
I had been wanting to join my husband on bike rides, but finding an electric bike that worked for me was a struggle. I’m technically 4’11” (5 feet on a good day 😂), and I had already purchased THREE electric bikes before finding MOD Bikes.
With the other bikes, I could never comfortably get my feet to the ground when stopping or getting on and off. Because of my height, I just never felt steady or fully in control of the bike, which made me nervous about riding.
When I went to MOD Bikes, they were incredibly helpful and patient with me. They took the time to listen to what I needed, answered all of my questions, and let me ride the bike until I felt comfortable with it. I never felt rushed or pressured.
We brought it home, and I absolutely LOVE it! I finally have a bike that fits me and that I feel comfortable and confident riding. I can easily get on and off, put my feet down when I stop, and actually enjoy riding.
After buying three other e-bikes trying to find the right one, I finally found it! Now I join my husband, and we ride around the lake together in the evenings. ❤️🚲
Great bike easy to set up. Quick delivery
Easy setup and a speedy arrival? That's the dream combo, Erek! We're so glad your new ride got to you quickly and was ready to roll in no time. Thanks for being part of the MOD family!
Cheers - Jules
Only criticism I can think of is why didn’t we buy them sooner!
Ha! That's the best kind of criticism we could ask for, William. Thanks for being part of the MOD family, and enjoy making up for lost time on every ride ahead!
Cheers - Jules
No place on earth like mod bikes. They have taken care of my bike for over five years. When I bring my mod plus in for service I just tell them do whatever it needs to keep me on the road. They are truly the best. NP 's. I have a little over 20,000 miles on my mod plus. What a great company! Get over here as fast as you can if you want to purchase an electric bike!
Over five years and 20,000+ miles together? John, that's a true legend status ride! We're honored you trust our team to keep your bike rolling, and 'do whatever it needs' is a vote of confidence we never take lightly. Thank you for sending folks our way, and for being such a huge part of the MOD family. Here's to the next 20,000!
Cheers - Jules
Love it
Hi Justin, we're thrilled to hear you love it! Thanks so much for your support and kind words. 😊Love it right back, Justin! So glad your MOD Easy 3 and SideCar combo is bringing the good vibes. Thanks for being part of the MOD family!
Cheers - Jules
It is one of the most beautiful E-bike sidecars out there. It gives you a premium, luxurious feel and amazing aesthetics! The technology on it is amazing! The sidecar is well-engineered and balanced, unlike other sidecars that we have tried. Riding it feels smooth and amazing.
Sir Marcos Palacios gave us outstanding customer service. We were new and exploring E-bikes with sidecars and tested a few. He guided us on what we needed to know about their E-bikes and explained that it's not an investment, but a chance to discover the joy of having a good-quality E-bike. He made sure we felt safe and part of a community/family, whether we decided to buy their product or not. He responded and communicated very professionally and quickly.
We are overjoyed to be part of the MOD family.
We are GRATEFUL for MOD!!
Kamille, this review absolutely made our day! We're thrilled the MOD SideCar is giving you that smooth, balanced ride and premium feel, especially after you tried a few others first. And we'll make sure Marcos hears every word; guiding folks through their first e-bike adventure and making them feel at home, whether they buy or not, is exactly what he's all about. Your gratitude means the world, and honestly, we're just as grateful to have you. Thank you for being part of the MOD family, and here's to many joyful miles side by side!
Cheers - Jules
Marcos nailed it!
Great salesman and very knowledgeable about the Mod products. Marcos listen to my needs and expectations and sold me a product that fit my lifestyle. Shopping local makes all the difference, actually working with a person and not on a phone miles away. I highly recommend the Mod experience. Kick the tires and take it for a spin, feel the experience.
Thank you Narcos!
Rufino Zapata
We'll make sure Marcos sees this one! Knowledgeable, listens first, no phone-tag with someone states away, that's exactly the experience we want every customer to have. Glad the St Elmo store delivered, and enjoy that new rear basket. Thanks for riding with MOD!
Cheers - Jules
I absolutely love this bike! My dogs love riding in the side car! I can’t say enough good things about it. My whole experience was great. Highly recommended
Can't say enough good things? That's the best kind of review! Glad the MOD Easy SideCar and the whole experience delivered for you and your pups. Thanks for riding with MOD!
Cheers - Jules
Amazing customer service and fantastic product for getting me and my dog around town. I love getting around town on the Sahara and its an instant head turner with my dog. Everyone in our neighborhood loves seeing my little guy riding around in the sidecar.
Nothing beats turning heads around the neighborhood with your best friend riding shotgun! So glad the Sahara and the service have been hitting the mark for you both. Thanks for riding with MOD!
Cheers - Jules
The Mod Groove e-bike is a great machine. And with a Mod sidecar it becomes an excellent machine.
I wanted a bike w/ a sidecar to haul my dogs around in and as a transition phase for them before taking them in my motorcycle sidecar.
The Groove was a great choice. The step thru design makes it easier for me and my wife.
The assembly of each was straightforward and not complicated. Setting up the sidecar was similar to putting a sidecar on my motorcycle, so I can say that that job was easy, for me at least. It can be a bit of a challenge, but patience pays off.
I’ve only done some test rides so far. Having the sidecar does get some getting used to, but since I ride a Triumph with a sidecar I have a good working knowledge of sidecar do’s and don’t’s. Patience and practice pay off.
The quality of the Mod e-bike and sidecar is really tops. We have several other e-bikes at our house and the comparisons are close. But the Mod e-bike frame, especially when used to haul a sidecar, looks a bit more sturdy.
I had considered purchasing a bicycle sidecar from a different company to attach to one of our other e-bikes, but I think I made the best decision to go with Mod! Besides, the welfare and comfort of our dogs when riding with us is the main priority. The Mod Groove e-bike and sidecar are clearly the best choice for us!
Thank you for being part of the MOD family, John reviews this thorough are a treat to read! It sounds like the Groove e-bike and sidecar turned out to be exactly the setup you needed: easy for you and your wife thanks to the step-thru frame, and familiar territory for you given your Triumph sidecar experience. We're glad the assembly and sidecar install went smoothly, and that the frame held up well next to your other e-bikes at home. Most of all, it's great knowing your dogs are riding safe and comfortable. Enjoy every test ride from here on out!
Cheers - Jules
Admiration and appreciation for Mod Bikes!!!! Superb bikes, team of great guys, and support! Thank you!
Wow, thank you Barbara! Comments like this are exactly why we do what we do. Glad the MOD Groove Step-Thru has you riding happy, and we'll be sure to pass the love along to the team. Welcome to the MOD family!
Cheers - Jules
This has to be the coolest purchase that I’ve ever made! Being an Army Veteran, I’m always drawn to most things “Military”. The MOD Easy 3 has the look of a vintage Military Motorcycle. The color, the style, the endless possibilities of additions and modifications had me SOLD!
Let this journey begin!
'Too Cool for School' might be the highest compliment we've gotten all week! There's something special about a bike that looks like it rolled straight out of history, and we're glad the MOD Easy 3 is scratching that vintage-military itch for you, Gary. Can't wait to see where you take the mods and additions from here, thanks for your service, and for riding with MOD!
Cheers - Jules
You were out of replacement spikes for my MOD easy3. However they were able to send me a new rear wheel to get me back in the road with my daughter quickly.
Hi Michael, we're glad we could get you back on the road quickly! Thanks for your understanding and support. Enjoy riding with your daughter! Cheers - Jules
Loved the process,, I visited the shop, test drove a mod easy with side car, and then ordered my bike and accessories. Really enjoy taking my grandkids through the neighborhood and also take my 70 pound German shepherd for rides [I think she actually smiles when riding in the side car
Hi Kevin, we're thrilled to hear you enjoyed the process and your rides with your grandkids and German shepherd! Thanks for sharing your experience and happy riding! Cheers - Jules
