The MOD Family

Customer Reviews

Our customers are our face. We’ve built our brand around our customers, and their experiences speak for themselves.
Read the reviews from our MOD family to learn more about who we are and how our bikes help people move.

We’re happy to invite you to be a part of the family. Be The Face.

If you’ve ridden or purchased one of our electric bikes or saw us at an event, we want to hear from you! 
Take a second to leave a review about your experience with our bikes and our team,
and help others just like you learn more about who we are and what we’re all about.

Based on 287 reviews
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MOD Easy
Lennon B. (Boulder, US)
Side car seat

Is there a way to attach a kids bike seat in the side car? Or someway to seatbelt in?

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MOD Berlin
A P. (Round Rock, US)
Excellent Bike and Service

First I want to say the customer service is off the charts. They are passionate about the business and try to help in anyway they can. I had a delay in my bike due to shipping container issues and they lent me a bike for my trip. Also, they are very transparent with the costs and try to educate you on best way to use the bike for longevity. I recommend this place to anyone looking for an e-bike. battery capacity is very large as well. went for a 25 mi ride (toggled between 2-3 assist at times) and still had about 1/4 battery left.

Bike I bought - Berlin(Silver)

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MOD Easy
Michael J. (Lake Forest, US)
Jenkins

So far so good

Hi Michael - glad the Easy has been smooth-sailing so far! Nice touch with the goggles!

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MOD City + Step-Thru
Carolyn W. (Tracy, US)
City plus step thru

First I would like to say this is a great company every one I have spoken to has been exceptional. They keep you informed as to what your status is in the pre-order process, with that said it is well worth the wait for the best bike out there for the price and the most upgraded amineties. I was a little skeptical at first in ordering an electric bike online especially since I live in California but was very happy I went ahead with the order. Holly was very helpful in doing a zoom call so we could actually see the bike once it came in and answered all our questions and then shipped our bikes to us and I have to say I was surprised how fast they arrived to our home. My bike had a couple of issues but Neil's Dunn eased my mind and resolved the issue right away and the matter was taken care of. He is truly a asset to Mod Bikes . We also bought the regular city plus for my husband he truly loves his bike and of course I love mine as well.
The bike is very sturdy and made of good quality. It's only been a couple of weeks since we received them and we get so many compliments from people. These bikes are so fast and fun to ride. Go get yours and you will see for yourself just how much fun they are!!! I understand why they say "Welcome to the Mod family" when you purchase a bike with them. They make you feel like family and they take good care of you because that is who they are! So happy we bought our bikes with them. Thanks again Mod bikes

Thank you so much Carolyn! It means the world to us to hear that you and your husband are enjoying your bikes so much. Please keep us updated with all your adventures and don't hesitate to reach out if you ever need anything! We're honored to have you as a part of the MOD BIKES Family!

- MOD BIKES

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MOD Berlin Step-Thru
Natasha P. (Atlanta, US)
Great bike for In-town Atlanta commute!

Mod's customer service is fantastic. (Someone always answers the phone). I'm on the shorter side (barely 5'4) and the Step Berlin is the best e-bike I found. It's very comfortable and perfect for my commute in Atlanta. I highly recommend it.
Natasha

Thank you for choosing MOD BIKES for your new electric bike Natasha! We know you'll love exploring Atlanta and beyond on your new MOD Berlin. Let us know if you ever need anything, and welcome to our family!

-MOD BIKES

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MOD Easy
Carlos B. (Middlebury, US)
We love it!

I got this bike for my wife she loves it!

Thank you for the kind words and for choosing us as your electric bike provider! We love hearing you’re enjoying your MOD Easy electric cruiser. Don’t forget to tag us in photos, as we love seeing what our riders carry in their side boats :) Welcome to the MOD BIKES family, Carlos!

You get a lot of bike for the money.

Love the bikes. Bought 2 mod berlins. One is a step thru for my wife. You get a lot of bike for the money.

We’re so happy to hear you’re loving your new MOD Berlin! Welcome to the MOD BIKES family, and we can’t wait to hear how you use your new e-bike.

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MOD Berlin
Shanna T.
Awesome Bike, quick process and great customer service

Awesome Bike, quick process and great customer service. Thank you, Mike!

We are so happy to welcome you to the MOD BIKES family. Thank you again for choosing as your electric bike provider. We'll see you at the shop soon!

I have hardly driven my truck anywhere since I got my awesome Berlin bike 5 weeks ago

I have hardly driven my truck anywhere since I got my awesome Berlin bike 5 weeks ago. The service is terrific. Well worth what I spent!

We are so happy to hear that you had a great experience at our Austin store and are loving your Berlin electric bike. We are thrilled to welcome you to the MOD BIKES family, and we can't wait to hear how you use your new e-bike! We hope to see you back at our South First shop soon!

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MOD Berlin
Jennifer S.
Did lots of research before this big purchase and found the Mod bikes to be the best bikes in tow...

Love that Mod Bikes were engineered right here in Austin, Texas. I had a great experince test riding thier bikes, trading in my old bike, and purchasing the Mod Berlin at their well-run shop on South 1st. I did lots of research before this big purchase and found the Mod bikes to be the best bikes in town, if not in the world. Go Austin!

Hi Jennifer - Thank you for the kind words and for choosing us as your electric bike provider! We know you'll love your MOD Berlin e-bike for commuting around Austin. We are so happy to welcome you to the MOD BIKES family, and we hope to see you back at our South First shop soon.

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MOD Berlin
Mikhail K.
Wonderful bikes and wonderful company.

Wonderful bikes and wonderful company. Any issues that I presented with the bike were quickly solved for. Would highly recommend.

Thank you so much Mikhail! We are so happy to hear that you had a great experience at our Austin store and are loving your MOD Berlin electric bike. We are thrilled to welcome you to the MOD BIKES family, and we can't wait to hear how you use your new e-bike! We hope to see you back at our South First shop soon!

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MOD Berlin
Veronika C.
The Tesla of bikes!

Mod bikes was so great! They walked me thru a test ride and explained everything about the bike and were so personable the entire time. The bike I got is the Berlin and it is AMAZING. The Tesla of bikes! I couldn't be happier with the process and my purchase. Highly reccomend.

Hi Veronika, Thank you for the kind words and for choosing us as your electric bike provider! We know you'll love your (model) e-bike for (reason/personal note - commuting, exploring, etc.) around Austin. We are so happy to welcome you to the MOD BIKES family, and we hope to see you back at our South First shop soon.

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MOD Berlin
Michael M.
Awesome company!

"Awesome company! I recently purchased myself the 2020 Berlin. I am an avid cyclist, but this will be my first-ever e-bike, and I am so excited for it to finally arrive. With e-bikes being such a high price item (especially for me, a college student), I did extensive research for several days to figure out which was best for me, and within my budget. I was pleasantly reminded about Mod Bikes after going past their store on S.1st time and time again, and decided to check them out. Prior to this, I figured it was only an e-bike rental company for tourists. Instantly, I was keen on getting the Berlin, as the frame is much like the manual bike I currently own. I eventually decided it was worth checking out, especially with their 18-month warranty and free tune-ups for local customers like myself. There, I met Dor (spelling?) -- he was super helpful and even managed to get me a few accessory add-ons at a great discount, as I had just missed their pre-sale promotion for the Berlin bike. A super responsive team (are u guys hiring by the way), I just can't wait to finally try out my own Mod Bike! Thanks y'all <3"

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MOD Berlin
Ben L.
I think it's improved my way of life

"MOD Bikes is a truly awesome electric bike shop. Everyone who works there is super helpful, and very knowledgeable, making it easy to choose a bike or even just inquire. The bikes themselves are really great. I purchased a Berlin back in February, and I've been riding it every single day, to and from work, to the grocery stores. The rack holds most crates that can fit up to two big brown grocery bags, but I'm sure with panniers, it could carry a bit more. But when you're just riding, you can really bust out some speed with ease and control. The bike itself is also very sturdy, I have only had to put in the minimal amount of maintenance for a bike. I definitely do not regret my purchase. I think it's improved my way of life. I only wish I could have more of these bikes."

Thank you for the kind words and for choosing us as your electric bike provider Ben! So glad you love your MOD Berlin e-bike for all commuting around Austin. We are so happy to welcome you to the MOD BIKES family, and we hope to see you back at our South First shop soon.

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MOD Berlin
James R.
The best bikes and service

"The best bikes and service. Shop here first if you're in the market to buy. Mike is one of the most personable and knowledgeable sales persons one would hope to encounter. Given the quality of product and friendliness of staff, my purchase of a 2020 Mod Berlin was an easy decision. This is a local Austin electric bike shop that needs to be supported by its community."

Welcome to our MOD family James! Thank you for your support and business.

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MOD Berlin
George P.
Fabulous bike and very personalized service

I bought a MOD Berlin bike from MOD and could not be happier. Fabulous bike and very personalized service. In comparing many electric rod bikes the Berlin is a great value for the money. Come with all the important options i wanted including fenders, lights, disk brakes, multi-gears, quality seat, etc. I highly recommend the Berlin and MOD Bikes services.

Thank you George! We are so happy to welcome you to the MOD BIKES family. We know our Berlin e-bike will make riding in Austin a much more fun experience. Thank you again for choosing as your electric bike provider. We'll see you at the shop soon!

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MOD Berlin
Nicholas R.
The staff here is always so helpful

The staff here is always so helpful. From testing it out to follow up maintenance it’s been great. Knowing I can stop by and get things checked out was a huge selling point for me and it’s been great knowing that I can get help with whatever I need.

Thank you Nick! We are so happy to welcome you to the MOD BIKES family. We know our Berlin e-bike will make commuting in Austin a much more fulfilling experience. Thank you again for choosing as your electric bike provider. We'll see you at the shop soon!

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MOD Berlin
Anton W.
Beyond the bikes, the owners and their customer service are fantastic.

I came to Austin for a 6 month work stint and wanted to get an e-bike for transportation. I looked at various options and went with MOD BIKES due to it being a local company - "Engineered in Austin, Texas". I bought the Berlin and thoroughly enjoyed traveling around the city with it. Beyond the bikes, the owners and their customer service are fantastic.

Hi ANTON - Thank you for the kind words! We know how important it is to choose the best electric bike based on how YOU want to use it, and we're happy to hear our Austin team was able to help you find the perfect e-bike. We know how great commuting in Austin can be on the Berlin model. Welcome to the MOD BIKES family! We hope to see you again soon.

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MOD Berlin
Bob P.
Mod Bikes customer service is second to none

Mike is extremely knowledgeable about their products, presents them very well in low key and sincere way. Mike encourages you to test ride the bike and helps you fine tune the bike for your comfort and use. Mod Bikes customer service, maintenance program, and how they stand behind their products is second to none

Thank you so much for your review Bob! Really glad you enjoyed your experience with as much as we enjoyed helping you pick your first ebike. Welcome to our MOD family!

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MOD Berlin
Rachel R.
Their bikes are not inexpensive, but the product and customer service I think are worth it.

I bought a Berlin commuter bike from Mod Bikes a few weeks ago and I've loved it so far. Mike and the rest of the staff have provided incredible customer service. They let me try out the bike for a couple of days for free before buying, and have been responsive to questions and bike adjustments after purchase. The bike looks beautiful and rides like a dream up Austin's hills. Their bikes are not inexpensive, but the product and customer service I think are worth it.

We are so happy you are enjoying your new MOD Berlinn ebike. Glad your Austin commute and now much easier and more fun :) Enjoy!

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MOD Berlin
Charlie H.
It’s replaced my car and made it an active but enjoyable way to get to work

I bought my MOD Berlin ebike over a month ago and I’ve really enjoyed it. It’s replaced my car and made it an active but enjoyable way to get to work. Mike is great and very responsive to your questions and any problems you might have. If you’re interested definitely check them out and buy local.

Thank you Charlie, we are so happy that there is one less car and one more ebike in Austin. Enjoy and be safe!

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MOD Berlin
Christina G.
It looks so badass and i feel great riding it

WOW! I. Love. My. Bike! I got the Berlin model...all black. It looks so badass and i feel great riding it. It rides smooth going over bumpy roads and the monitor is easy to read. I took it to the grocery store, got a bunch of groceries and hauled home with a breeze. My partner got the Light bike and riding together has been a blast so far. I really appreciate all the guys for helping us out along the way and their inviting presence every time we walked in with a question. I look forward to all the adventures soon to come and for now being a part of the Mod Family.

We are so happy to have you guys in our MOD BIKES family. Commuting in Austin on your new MOD ebikes will be a breeze from now on. Enjoy, have fun and be safe! See you soon at our bike store.

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MOD Berlin
Oliver C.
I’m super happy with with my bike!

My experience at Mod Bikes was fantastic. I’d been looking for an ebike at several shops around Austin and nobody gave me the kind of personal service that I received from Mod Bikes. I’m super happy with with my bike!

Thank you for your kind review Oliver! We were happy to help you find the best ebike for your needs in Austin.

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MOD Berlin
Ben W.
Their customer service is second to none

ModBike is simply the best. I bought a Berlin from them and use it as my primary method of transportation. It is one of the best purchases I have ever made. I would have left a review simply to praise them for the quality of their product, but that would not do this shop justice. Their customer service is second to none. When these guys say you are a part of the family, they truly mean it. There is no problem too big or too small for them and they always go above and beyond to help you. Thanks ModBike, you guys are amazing!

Happy to have you in our MOD Family Ben! We are super happy to know how much you are enjoying your new Berlin electric bike. Have fun riding around Austin and beyond.

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MOD Berlin
Nathanael N.
I just passed 3000 miles on it

I bought a Berlin and have been commuting to work on it for the last few months. I just passed 3000 miles on it. It's a great bike. Mod bike always goes above and beyond with service. I am so glad I bought my bike from here.

We’re so glad you’re enjoying your Berlin! We love hearing that you’re reducing your carbon footprint on your trek to work!