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The support staff at MOD Bikes is great. I had an issue with my motor and thought it was going to be a big issue for sure. The problem was addressed and we were on our way to a solution in a matter of hours. My bike was down for more than a few days before I was back riding!
Hi Steven, thank you for being part of the MOD family and for taking the time to share this. A motor issue is never fun, so we're really glad our support team got you moving toward a solution within hours. We'll pass your kind words along to them, they'll love it. Happy riding! Cheers - Jules
Always great customer service and high quality materials and parts
“Always” is our favorite word to hear, Steve! Thanks for trusting us again and again. We’re proud of what goes into every build, so it’s great to know you notice. Thanks for being part of the MOD family!
Cheers - Jules
From purchase to my first bike ride everyone at MOD was stellar. Handled a hiccup with the delivery company right away. Great customer service. My pups love the side car and apparently so does everyone that passed us on the street. We were videos a lot and had great comments from drivers. Can’t wait to order one for hubby. Highly recommend MOD Bikes❤️❤️❤️❤️
Lori, thank you for this wonderful shoutout to our team! The best part for us is picturing your sidecar rolling by while phones come out to film. Your pups are basically internet stars at this point. We’re grateful for your patience with the delivery hiccup and even more grateful you’d recommend us. Thanks for being part of the MOD family, and we hope to see two MODs in your driveway soon!
Cheers - Jules
Thank you ! Great team at Mod Bikes
Thank you right back, Edward! Our team will be thrilled to hear this. Thanks for being part of the MOD family!
Cheers - Jules
I purchased this MOD bike with the side car so my JRT and I could have adventures around my neighborhood.
He absolutely loved it and was so calm the entire time!
I have hip dysplasia and impingement and wasn’t sure if I would be able to ride a bike outdoors ever again, especially with all the hills in my neighborhood. Having a bike with a throttle is a total game changer.
I couldn’t be happier! Hooray!
Hooray right back at you, Catherine! A calm, happy Jack Russell in the sidecar is a rare and beautiful thing. Even more, we’re so moved that you’re back to enjoying rides outdoors, hills and all. That throttle was made for moments just like this. Thanks for being part of the MOD family. Here’s to many more neighborhood adventures for you and your pup!
Cheers - Jules
Very good and helpful 💯
Gary, thank you! Being helpful is what we’re here for, and we’ll pass your kind words to the crew. Thanks for being part of the MOD family!
Cheers - Jules
Fantastic bike, easy set up and great to ride. Looks awesome.
Easy setup and a great ride? We couldn’t ask for better, Mark! We hope it turns heads every time you head out. Thanks for being part of the MOD family!
Cheers - Jules
Amazing experience, beyond excellent customer service!
Mel, this made our whole day! We’re so glad the experience lived up to the hype, and thanks for being part of the MOD family.
Cheers - Jules
This bike has been bulletproof. At least a couple of thousand miles on both concrete and dirt trails and never had a mechanical issue. You can’t beat that. The battery works the same today as the day I bought it. A part of this reason of the longevity is because of the great service that is offered by Mod Bikes. Although I have only needed standard maintenance – they do it properly and don’t oversell. Many compliments on my Mod Easy bike.
Jack, two years and 2,000 miles on concrete and dirt with zero mechanical issues is music to our ears! Hearing that your battery still performs like day one is the kind of news that makes the whole team grin. We really appreciate the kind words about our service, too, since doing maintenance right without upselling is exactly how we want to treat every rider. Your MOD Easy is clearly in good hands, and we’re not surprised it keeps turning heads. Thank you for being part of the MOD family!
Cheers - Jules
Totally happy!
I love the ride. I'm going to start training my Rottweiler to get in and out of the sidecar, I've been riding with 100.pounds of dog food.
Gwen, 100 pounds of dog food is the most dedicated training plan we’ve ever heard of! We love that you’re loving the ride, and we can’t wait to hear how your Rottweiler takes to the MOD SideCar. Thank you for being part of the MOD family!
Cheers - Jules
Customer service is amazing,Paul was great has helped us out so much with our purchase, assembly, and everything after. and we love our bikes and accessories we got.
Angie, this is so kind! We’ll make sure Paul sees this, because helping from purchase to assembly and beyond is exactly what he loves to do. We’re thrilled you’re enjoying your bikes and all the extras, especially with your pup cruising along in the SideCar. Thank you for being part of the MOD family!
Cheers - Jules
Such a fun bike! I love the sidecar for my dogs, and the Desert Rose color gets lots of attention!! I love that the shift between manual and e bike is easy to manage . The side car comes on and off easily with the three rods. The Mod Bike online response for an issue with one of the wheels as well as assembly was prompt and helpful .
This review has us grinning from ear to ear! Dogs in the sidecar and a Desert Rose finish turning heads everywhere you go sounds like the perfect combo. We’re glad switching between pedaling and electric assist feels natural, and that the sidecar pops on and off with those three rods just like it should. Thank you too for the shout-out to our team; we’re happy we could get the wheel and assembly questions sorted quickly for you. Thanks for being part of the MOD family, and give those pups a pat from all of us!
Cheers - Jules
The best customer service! Even better E-Bikes.
Ronnie, that’s a five-star sentence if we’ve ever seen one! Thank you for the love, and for being part of the MOD family. Enjoy every ride!
Cheers - Jules
I really enjoy the Mod Groove that I purchased. I've been riding recumbents for years. The hardest thing for me to get used to is the weight. I like the shape of the handle bars, they are more like my recumbent. Very comfortable. The one thing I would like to see is the brake light and turn signals incorporated into the tail light like another bike that I have been riding. At 5'2" and 77 years old its a great bike that I enjoy riding.Thank you.
Clifford, thank you for such a thoughtful review! It means a lot that someone with years of recumbent riding behind him finds the MOD Groove comfortable, and we’re glad those handlebars feel like familiar territory. We hear you on the weight taking some getting used to, and we really appreciate the idea about building brake lights and turn signals into the tail light. Feedback like that goes straight to the folks who dream up what’s next. Thanks for being part of the MOD family, and here’s to many more happy miles!
Cheers - Jules
When not on my yacht counting my money, I enjoy riding my new MOD bike with the sidecar! The wind flowing through my hair as I reach new heights of enjoyment made this purchase all the more sweeter!
Kris, this might be the best review we’ve read all week! Between the yacht and the MOD SideCar, you’ve clearly figured out the good life on land and sea. We love hearing the wind-in-your-hair rides are living up to the hype. Thanks for being part of the MOD family, and save us a spot on deck sometime!
Cheers - Jules
I purchased the Mod Groove about a month ago. Having a sidecar and being able to ride with my two Westies in it has brought me great joy. The customer service that I received was exceptional!
Two Westies cruising in a sidecar is pure joy, and we can picture those happy faces from here! Thank you, Bonnie, for sharing your first month with the MOD Groove. We’re also so glad our team made the whole experience a great one. Thanks for being part of the MOD family!
Cheers - Jules
I’ve had my easy sidecar for a few weeks and Marcos Palacios has been awesome. I lost a nut from the sidecar connector and he facilitated a quick replacement. I had a problem with the phone holder and boom, fixed. Thanks and praise.
Jeff, this made our day! A missing nut and a cranky phone holder are no match for Marcos, and we're so glad he got your MOD Easy SideCar back in top shape fast. Thanks for being part of the MOD family, and we'll make sure Marcos sees this shoutout.
Cheers - Jules
Great customer service. Had a product issue which they work with me and followed up several times to ensure my issue was resolved. This is the true test of a good company to do busness with. It is easy to say great products and company when you don't have any issues but the true test of company is when there is an issue big or small. In my case it was smaill issue but they took the time to work with me to resolve the issue. Because they care!!
Martin, thank you for this! You're right that the real test comes when something goes wrong, big or small, and we're so glad our team passed it for you. Following up until everything was sorted is how we want every customer to feel taken care of. We really appreciate you sharing this, and we're proud to have you in the MOD family.
Cheers - Jules
GREAT SAHARA EASY MOD E-BIKE WE BOUGHT..HAD A SHORT TIME WAIT,, BUT WAS WORTH WAITING FOR SOMETHING GOOD.. SERVICE & ACCESSIORYS PARTS TOP OF LINE,, & THANK YOU MICHAEL FOR ALL EXTRA SALES + EXTRA PARTS WE ORDERED..RS SHERWIN
Rodney, this made our day! We know the wait is never fun, so we're thrilled your Sahara MOD Easy turned out to be worth it, and that the service and accessories hit the mark too. We'll make sure Michael hears your shout-out; he'll be grinning all week. Thanks for being part of the MOD family, and enjoy every mile!
Cheers - Jules
Great bike and service
Short, sweet, and music to our ears, Bob! Thanks so much for the kind words, and for being part of the MOD family.
Cheers - Jules
This rig is such a trip! Riding took some getting used to. The roads around here are not smooth nor flat. Riding the Groove with a side care requires different type of balance and coordination than a regular bike. It was awkward at first, but then it just clicked. once I figured it out, I fell in LOVE with my bike! It’s like learning new dance moves.
My best buddy loves to race me. But he is now riding in the sidecar, too. We are going longer distances each day.
The video was shot on my driveway, which is the smoothest road in this part of the state! The helmet is definitely worn for rides.
The Mod team is just the best. Support answered my 800 questions. Marcos was so helpful to me getting my order massaged so that I could get it delivered at the right time. You guys set a high standard for customer interactions.
Can’t wait to see where this takes us.
♥️.
What a ride this review was! Balancing a Groove and Sidecar takes a bit of practice, especially when the smoothest road around is your own driveway, so huge kudos for sticking with it until it felt like dancing. It's awesome that your best buddy has joined you in the Sidecar and that you're both going farther every day. All 800 questions were worth it, and Marcos will be thrilled to hear he helped make your delivery timing work. Thank you for being part of the MOD family, Karen. We can't wait to see where the Groove takes you two next!
Cheers - Jules
Great support from Justin!
Thanks so much, Richard! We'll make sure Justin hears this, because shout-outs like yours make his whole week. We're so glad you're part of the MOD family!
Cheers - Jules
Excellent customer service mod bikes really cares about making sure that you are happy with the product you purchased and they are servicing it. They conducted multiple follow ups to make sure that everything was OK.
Douglas, thank you! Checking in until everything is just right is something we care a lot about, so we're really glad those follow-ups made a difference. We're lucky to have you in the MOD family, and we're always here if you need anything down the road.
Cheers - Jules
I absolutely love the customer service I get with Mod Bikes. Not only do they make bikes that are stylish and fun to ride, if anything happens along the way, they will help you get your bike back to tip top shape.
Dustin, this made our day! Stylish and fun to ride is exactly what we're going for, but knowing we've got your back when something comes up matters just as much to us. Thanks for being part of the MOD family, and here's to many more tip-top rides ahead.
Cheers - Jules
