Customer Reviews

Is there a way to attach a kids bike seat in the side car? Or someway to seatbelt in?

First I want to say the customer service is off the charts. They are passionate about the business and try to help in anyway they can. I had a delay in my bike due to shipping container issues and they lent me a bike for my trip. Also, they are very transparent with the costs and try to educate you on best way to use the bike for longevity. I recommend this place to anyone looking for an e-bike. battery capacity is very large as well. went for a 25 mi ride (toggled between 2-3 assist at times) and still had about 1/4 battery left.

Bike I bought - Berlin(Silver)

So far so good

First I would like to say this is a great company every one I have spoken to has been exceptional. They keep you informed as to what your status is in the pre-order process, with that said it is well worth the wait for the best bike out there for the price and the most upgraded amineties. I was a little skeptical at first in ordering an electric bike online especially since I live in California but was very happy I went ahead with the order. Holly was very helpful in doing a zoom call so we could actually see the bike once it came in and answered all our questions and then shipped our bikes to us and I have to say I was surprised how fast they arrived to our home. My bike had a couple of issues but Neil's Dunn eased my mind and resolved the issue right away and the matter was taken care of. He is truly a asset to Mod Bikes . We also bought the regular city plus for my husband he truly loves his bike and of course I love mine as well.
The bike is very sturdy and made of good quality. It's only been a couple of weeks since we received them and we get so many compliments from people. These bikes are so fast and fun to ride. Go get yours and you will see for yourself just how much fun they are!!! I understand why they say "Welcome to the Mod family" when you purchase a bike with them. They make you feel like family and they take good care of you because that is who they are! So happy we bought our bikes with them. Thanks again Mod bikes

Mod's customer service is fantastic. (Someone always answers the phone). I'm on the shorter side (barely 5'4) and the Step Berlin is the best e-bike I found. It's very comfortable and perfect for my commute in Atlanta. I highly recommend it.
Natasha

I got this bike for my wife she loves it!

Love the bikes. Bought 2 mod berlins. One is a step thru for my wife. You get a lot of bike for the money.

Awesome Bike, quick process and great customer service. Thank you, Mike!

I have hardly driven my truck anywhere since I got my awesome Berlin bike 5 weeks ago. The service is terrific. Well worth what I spent!

Love that Mod Bikes were engineered right here in Austin, Texas. I had a great experince test riding thier bikes, trading in my old bike, and purchasing the Mod Berlin at their well-run shop on South 1st. I did lots of research before this big purchase and found the Mod bikes to be the best bikes in town, if not in the world. Go Austin!

Wonderful bikes and wonderful company. Any issues that I presented with the bike were quickly solved for. Would highly recommend.

Mod bikes was so great! They walked me thru a test ride and explained everything about the bike and were so personable the entire time. The bike I got is the Berlin and it is AMAZING. The Tesla of bikes! I couldn't be happier with the process and my purchase. Highly reccomend.

"Awesome company! I recently purchased myself the 2020 Berlin. I am an avid cyclist, but this will be my first-ever e-bike, and I am so excited for it to finally arrive. With e-bikes being such a high price item (especially for me, a college student), I did extensive research for several days to figure out which was best for me, and within my budget. I was pleasantly reminded about Mod Bikes after going past their store on S.1st time and time again, and decided to check them out. Prior to this, I figured it was only an e-bike rental company for tourists. Instantly, I was keen on getting the Berlin, as the frame is much like the manual bike I currently own. I eventually decided it was worth checking out, especially with their 18-month warranty and free tune-ups for local customers like myself. There, I met Dor (spelling?) -- he was super helpful and even managed to get me a few accessory add-ons at a great discount, as I had just missed their pre-sale promotion for the Berlin bike. A super responsive team (are u guys hiring by the way), I just can't wait to finally try out my own Mod Bike! Thanks y'all <3"

"MOD Bikes is a truly awesome electric bike shop. Everyone who works there is super helpful, and very knowledgeable, making it easy to choose a bike or even just inquire. The bikes themselves are really great. I purchased a Berlin back in February, and I've been riding it every single day, to and from work, to the grocery stores. The rack holds most crates that can fit up to two big brown grocery bags, but I'm sure with panniers, it could carry a bit more. But when you're just riding, you can really bust out some speed with ease and control. The bike itself is also very sturdy, I have only had to put in the minimal amount of maintenance for a bike. I definitely do not regret my purchase. I think it's improved my way of life. I only wish I could have more of these bikes."

"The best bikes and service. Shop here first if you're in the market to buy. Mike is one of the most personable and knowledgeable sales persons one would hope to encounter. Given the quality of product and friendliness of staff, my purchase of a 2020 Mod Berlin was an easy decision. This is a local Austin electric bike shop that needs to be supported by its community."

I bought a MOD Berlin bike from MOD and could not be happier. Fabulous bike and very personalized service. In comparing many electric rod bikes the Berlin is a great value for the money. Come with all the important options i wanted including fenders, lights, disk brakes, multi-gears, quality seat, etc. I highly recommend the Berlin and MOD Bikes services.

The staff here is always so helpful. From testing it out to follow up maintenance it’s been great. Knowing I can stop by and get things checked out was a huge selling point for me and it’s been great knowing that I can get help with whatever I need.

I came to Austin for a 6 month work stint and wanted to get an e-bike for transportation. I looked at various options and went with MOD BIKES due to it being a local company - "Engineered in Austin, Texas". I bought the Berlin and thoroughly enjoyed traveling around the city with it. Beyond the bikes, the owners and their customer service are fantastic.

Mike is extremely knowledgeable about their products, presents them very well in low key and sincere way. Mike encourages you to test ride the bike and helps you fine tune the bike for your comfort and use. Mod Bikes customer service, maintenance program, and how they stand behind their products is second to none

I bought a Berlin commuter bike from Mod Bikes a few weeks ago and I've loved it so far. Mike and the rest of the staff have provided incredible customer service. They let me try out the bike for a couple of days for free before buying, and have been responsive to questions and bike adjustments after purchase. The bike looks beautiful and rides like a dream up Austin's hills. Their bikes are not inexpensive, but the product and customer service I think are worth it.

I bought my MOD Berlin ebike over a month ago and I’ve really enjoyed it. It’s replaced my car and made it an active but enjoyable way to get to work. Mike is great and very responsive to your questions and any problems you might have. If you’re interested definitely check them out and buy local.

WOW! I. Love. My. Bike! I got the Berlin model...all black. It looks so badass and i feel great riding it. It rides smooth going over bumpy roads and the monitor is easy to read. I took it to the grocery store, got a bunch of groceries and hauled home with a breeze. My partner got the Light bike and riding together has been a blast so far. I really appreciate all the guys for helping us out along the way and their inviting presence every time we walked in with a question. I look forward to all the adventures soon to come and for now being a part of the Mod Family.

My experience at Mod Bikes was fantastic. I’d been looking for an ebike at several shops around Austin and nobody gave me the kind of personal service that I received from Mod Bikes. I’m super happy with with my bike!

ModBike is simply the best. I bought a Berlin from them and use it as my primary method of transportation. It is one of the best purchases I have ever made. I would have left a review simply to praise them for the quality of their product, but that would not do this shop justice. Their customer service is second to none. When these guys say you are a part of the family, they truly mean it. There is no problem too big or too small for them and they always go above and beyond to help you. Thanks ModBike, you guys are amazing!

I bought a Berlin and have been commuting to work on it for the last few months. I just passed 3000 miles on it. It's a great bike. Mod bike always goes above and beyond with service. I am so glad I bought my bike from here.