SERVICE

VIRTUAL TECH SUPPORT

We designed our bikes to be easy to assemble and maintain. With just a few standard tools, you can handle much of it yourself. For added convenience, our friendly team of expert technicians is available to assist you by phone or video. We’re here to guide you through every step and ensure your bike is in top condition and ready to ride.

BOOK VIRTUAL TECH SUPPORT

JOIN THE
MOD SQUAD

We’ve built our brand around our customers.
Join the movement and show us how you move: @modbikes.official

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Refund Policy

14-DAY HOME TRIAL

Try any MOD from the comfort of your home!
We value your trust, and that's why if it's not the perfect fit, exchange or return it for a full refund* — you only cover the return shipping cost.

How does it work:

Start Your Trial:

 Your 14-day trial begins the day your MOD bike is delivered.

Decide If It’s Right for You:

Ride it, test it, and see how it fits your lifestyle. If it’s not the perfect match, simply contact our support team.

Hassle-Free Returns or Exchanges:

 We’ll provide a return label and even arrange a pickup for your convenience. Once the bike arrives back at our warehouse, we’ll inspect it, process your refund or exchange promptly.

Learn more