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The team at MOD was fantastic! We came in because we'd seen a couple of their bikes "in the wild" and loved the look and engineering. The MOD crew did a great job listening to our wants & needs, and making sure we got the bike we wanted (Cargo). They did such a great job that we came back a few weeks later to get a second bike (Easy) so we'd both have one.
Definitely recommend.. Bought two E-bikes. Absolutely love it. Great comfortable ride. Seat and frame shocks. Been riding around parks and streets. First time owner and a believer in satisfaction.
Great bike, I needed 3 wheels so I opted for the Sahara sidecar, really cool ride, my dog is tethered to it and enjoys running with me, he acts Like we're a pack. the cycle is a good alternative to walking, that doesn't bother my back. A couple tricks, when setting up the cycle & sidecar lean the bike slightly into the sidecar also put about 20lbs of ballast in the car, will handle much better. It's cool to be able to haul a good load of groceries, dogs, grandkids or smaller person. If you want something different this is pretty cool .
Just passed 5k miles on my Berlin commuter over the last 4 years and the bike has been holding up great. No major issues so far.
The shop has done a great job of keeping it running smoothly too. I try to do most of the basic maintenance myself, but whenever I've taken it in for anything else, they've done an excellent job.
I purchased a Mod Black 3 and a Berlin a few months ago, and riding with my wife has been an absolute blast! We constantly get compliments on how great these bikes look together, and beyond their stunning aesthetics, both bikes have performed exceptionally well.
However, what truly inspired me to write this review is the outstanding service. When I noticed an unusual noise coming from my bike, the team at MOD, especially Marty Dolan, took exceptional care of me. When I got my bike back, it wasn’t just fixed—it felt better than new.
If you're in the market for an E-bike, MOD Bikes are a fantastic choice. With their high-quality build and an incredible service department that keeps your bike feeling like new, I can’t recommend them enough. Joining the Mod Squad is a decision you won’t regret!
Dustin,
Hi there! Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you and your wife are enjoying your Mod Black 3 and Berlin bikes. It's great to know that they not only look great together, but also perform exceptionally well.
We are also happy to hear that you had a positive experience with our service team, especially Marty Dolan. We strive to provide outstanding service to our customers, and we are glad we were able to take care of any issues you had with your bike.
Thank you for recommending MOD Bikes to others. We truly appreciate your support and are delighted to have you as part of the Mod Squad. Happy riding!
The Mod Team
I love your new sidecar since it opens in the back. I have an a hanger with the old side car so I had to make modifications for my dog. I think it looks pretty cool. It an original radio wagon all wood and I can slide the panels up and down so my dog can get in real easy works out well. And when I have the grandson in it, the seat and seatbelt fit perfect I love it.
Bilby,
Thank you for taking the time to leave us a review! We are thrilled to hear that you are enjoying our new sidecar and that it works well for both your furry friend and your grandson. It sounds like you have made some creative modifications to make it even more functional for your needs. We are always happy to see our products being put to good use. Thanks again for choosing Judge.me Shop Reviews!
All the best ,
The MOD TEAM
Just got a new bike rack. Excellent price and even better service. Thank goodness I didn’t spend the whole day trying to put that thing together. They not only put it together but they installed it and gave me detailed instructions on how to use it. The mechanic did a good job and had great people skills. Jack
The folks at Mod Bikes are the best. We shopped around before buying and the minute we entered the store we knew this was the right choice. We got 2 City Bikes. It’s been a week and I’ve got +40 miles on mine. 5 stars.
They really work for you to have a great experience!! They have taken great care of me everytime I had an issue!!! Highly recommend them and their company! You will not regret it!
I absolutely love this bike. It’s the coolest bike I’ve ever owned. I’ve rode over 100 miles so far . It’s super comfortable. The motor is very powerful. I’ve gone up some super steep hills with a smile. My longest ride so far was 35 miles I could have easily gone farther.
I could not resist the rack. It matches the wooden Groove detail on the frame, awesome. It has a convenient quick release design and is very sturdy. I zip tied a milk crate on. My things have been very secure at top speeds!
The service with Mod bikes is exceptional. My history with these guys is why I wanted one of their really cool bikes in the first place. They serviced my first electric bike for roughly 3000 miles of brakes and things. Already they fixed an adjustment issue I was having with my Groove for free! I now have a warranty.
They always do great work. It is obvious they love what they do. Thanks
I purchased one Mod bike Groove. Pokey and Mike and teamwere great. I liked it so much that I bought another one. I traded in my two older bikes. I love the Mod bike with its strength and comfortable ride. Oh, yeah, it looks great. BTW, no one asked me to write a review.
Greg,
Hi there, thank you so much for taking the time to share your experience with our Mod Bike Austin! We're thrilled to hear that our team was helpful and that you're enjoying your new Groove. We appreciate your support and we're happy to have you as a customer. Ride on!
All the best,
Pokey, Mike and the MOD Team
Mike and the whole team made buying the best bike in Austin a breeze! They took the time to make sure I was comfortable with multiple test rides on different days. I can’t wait to get another MOD bike for the family and I wouldn’t buy from anywhere else!
Mod Bikes have exceeded our expectations in customer service, customer support & product quality! 💯 recommend!
Thank you so much for your kind words! We are thrilled to hear that you've had a positive experience with our customer service and product quality. We always strive to exceed expectations and it means a lot to us that we were able to do so for you. Thank you for recommending us!
After a couple of years I moved from my mod city to the Berlin model. Joined a group that goes on 30+ mile rides on primarily paved roads. Love the Berlin model. Fern at the shop was super helpful and walked me through what the bike has to offer.
My husband brought his Berlin in for repairs after he crashed it. Service department is outstanding. They go above and beyond and now his bike is like new, he says riding better than ever!
I don't own a car, so I bought the MOD Easy 3 bike back in April of last year. I use it as my main source of transportation, especially to and from work. My bike is so brilliantly engineered and amazingly reliable! It's honestly one of the best investments I've ever made.
During the few times I've taken my bike in for repairs and routine tune-ups, the staff have been so helpful and polite that I feel like a family member walking in! They truly practice genuine southern hospitality. Marty, the garage manager, always makes sure that customers are taken good care of.
I absolutely recommend MOD Bikes, they truly deserve of being a household name in not only the biking community but in hospitality as well!
MOD BIKES is a great company to work with. Sales staff is knowledgeable, helpful and patient. The customer service is outstanding! They even give you a trial period to make sure you get the right bike for you. We look forward to working with MOD BIKES again. Highly recommended!!
Highly recommended, I had great experience since day one that I placed an order for my MOD e-bike, I took my bike and rode along with my dog at all military bases that I was assigned to. Great customer service too.
Love my new ebike! Wonderful customer service. Before I bought from MOD, I stopped by a corporate bike shop where I was ignored, dismissed and given misinformation about ebikes. I ended up going to MOD right after which was a breath of fresh air. The owner was very kind, knowledgable and helpful.
I bought the Berlin 3 and love it. Works perfect for the local trails in Austin. This is why shopping with small businesses is so important, you finally get people who care and want your business. Thank you MOD team!
I love my "Easy" rider...
Fantastic customer-center service...
Mod bikes and staff ROCK!
You guy have to get a MOD Bike and side care, my Frankie loves his sidecar, and it’s the best ride ever. Staff is so amazing with all my questions!
Thanks MOD BIKES!
Rebecca,
Thanks you for your awesome review . We are so glad you and Frankie are enjoying your MOD BIKE. Let us know if you need anthing else,
we are here for you !
Cheers ,
Team MOD