Go Back
Cart
14 Day Home Trial - Learn More
REVIEWS
A
Ali Epstein (Austin, TX, US) I love this team! I had a lot of things that needed fixing and they got everything all in tip top shape and in a timely manner. I love them! Thank you guys!!!!
Ali, you just made our whole service team grin from ear to ear! Tackling a long fix-it list and getting everything back in tip-top shape is what our Premium Tune-Up is all about, and we're so glad it came together quickly for you. Thanks for trusting us with your ride and for being part of the MOD family!
Cheers - Jules
K
Kathleen Capobianco (Austin, TX, US) have had other ebikes. MOD in class of its own.
impressive engineering and design. bike is solid, responsive and tight. the guys are adorable, knowledgeable and not pushy. I am 70, with two. 7" metal spinal rods. These guys fixed me up, adjusted everything for my back, and make sure I would be safe riding.
When Rolling Stone recommends you, you know you've made it!
Wow, thank you for this incredible review! We’re thrilled to hear your MOD bike is hitting the mark with engineering, design, and comfort—even with all the extra care needed for your back. Knowing Rolling Stone gave us a nod is the cherry on top! Here’s to many safe, smooth, and fun rides ahead.
Cheers - MOD BIKES
C
Carol Joseph (Austin, TX, US) I had 1,700 miles on my MOD City, and hadn't really given it a lot of love (even though I love it). The brakes were squeaking, and there were a lot of creaky noises when I went over bumps. After its tune-up and new brake pads, it rides at least as good as new. The guys also gave me tips on taking care of it so I'll try to do better.
Carol, thanks for sharing this! 1,700 miles is a lot of good memories on your MOD City—glad it’s back to riding like new after a little TLC. It’s amazing what fresh brake pads and a tune-up can do.
No worries at all about the past maintenance—now you’ve got the tips to keep it rolling smooth for the next 1,700 miles (and beyond). If you ever have questions or just want a quick check-up, we’re always here to help.
– MOD BIKES
K
Kit (Austin, TX, US) These folks always get it done. The garage is friendly and easy to work with.
We're always aiming to get it done right and make the experience a good one. Thanks for your positive feedback Kit!
A
Anonymous (Austin, TX, US) We’ve had many great experiences with MOD Bikes over the years, and our family has always really appreciated how kind and helpful the team has been. That’s why our recent experience was disappointing.
After my teenage son’s bike was damaged in a serious accident, we brought it to MOD for a tune-up. Unfortunately, when we got it back, the brakes were still not functioning properly, the seat mechanism had been damaged, and the headlight was loose. These are not issues I feel comfortable having my son ride with, especially after what he had just been through.
I brought the bike back to have the issues addressed but was told the next appointment was two weeks away because of a new no-walk-in policy. I completely understand policies and busy shops, but I was hoping there could be some consideration given to the fact that this was a safety issue following recent service—not simply a new repair request.
I’m sharing this because we genuinely like MOD and have recommended them many times. I hope management will take a look at situations like this and recognize the importance of making sure a bike is returned safe and ready to ride, particularly when it’s being used by a teenager to get to school. I’d really like to see this resolved and have the same positive experience with MOD that we’ve had in the past.
