Privacy policy

MOD BIKES respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data.

1. Who We Are

1. MOD BIKES is a DBA of V Cycle Global LLC.
2. Address: 415 E St Elmo Rd, BLDG 2, Austin, TX 78745, USA
3. Email: howdy@mod-bikes.com

2. Information We Collect

1. Name
2. Email address
3. Shipping and billing addresses
4. Phone number
5. IP address and browser/device data
6. Purchase and support history
7. Analytics and behavioral tracking data (via cookies, pixels, etc.)
8. We do not store or process your payment information directly. All payments are securely handled by Shopify and third-party providers such as Affirm and Synchrony.

3. How We Use Your Data

1. To process orders and provide customer support
2. To send transactional and service-related communications
3. To personalize your experience and serve relevant ads
4. To analyze site usage and improve performance
5. To comply with legal obligations and prevent fraud

4. Legal Basis for Processing (GDPR)

1. Your consent (e.g. marketing communications, cookies)
2. Fulfillment of a contract (e.g. purchases)
3. Legal obligations (e.g. tax reporting)
4. Legitimate interests (e.g. business analytics, fraud prevention)

5. Sharing Your Information

1. Shopify – store platform and checkout services
2. Klaviyo – email and SMS marketing
3. Google Analytics – website usage tracking
4. Meta – advertising (Facebook/Instagram)
5. Affirm & Synchrony – financing options
6. Freshdesk – customer support services
7. These providers may store data outside your country of residence, including in the U.S.

6. Cookies & Tracking Technologies

• We use cookies to analyze traffic, serve relevant ads, and improve your experience.
• By using our website, you consent to the use of cookies.
• You may disable cookies in your browser, though this may affect functionality.

For more info or to opt out of third-party tracking:

• Google Ads Settings
• Facebook Ad Preferences
• Email Ad Opt-Out

7. Your Rights

1. Access a copy of your personal data
2. Correct inaccurate or outdated information
3. Request deletion of your data
4. Object to or restrict processing
5. Withdraw consent (e.g. unsubscribe from marketing)
6. To exercise your rights, email us at howdy@mod-bikes.com
7. California residents may also request a list of personal data categories we’ve disclosed in the past 12 months.

8. Data Retention & Security

1. We retain your data only as long as necessary to support your purchases, deliver service, comply with legal requirements, and improve our business.
2. We use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.

9. Children’s Privacy

1. Our site is not directed to children under 16.
2. We do not knowingly collect data from minors.

10. Changes to This Policy

1. We may update this Privacy Policy from time to time.
2. Changes will be posted here, and your continued use of our site indicates acceptance.

11. Contact Us

If you have questions, concerns, or requests regarding your personal information:

• Email: howdy@mod-bikes.com
• Phone: (512) 518-3445

Thank you for trusting MOD BIKES!