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REVIEWS
D
The first one I received wouldn't charge. An e-mail later, the old one was on it's way back to Austin and a new one was headed in my direction. I'm very pleased.
Thank you for the review, Daniel, it's good to hear that we were able to help you when needed!
R
Great customer service on fixing my Fault 26 issue.
Russel, thank you for being a customer and part of the MOD family! We’re glad our team could help get that Fault 26 issue sorted and that the MOD Berlin 2/3 Battery 48V 12.8Ah replacement process was a smooth one. We appreciate you riding with us!
Cheers - Jules
S
Had one good year with this bike and then battery died, After considerable hassle they sent a replacement battery, with a small discount and took 3 months to receive, it then died. After emails and no return phone calls and they did NOTHING! Can’t say enough bad about their customer service. It might be good in Austin but being far from there is sucks!
Stu, we sincerely apologize for the experience you’ve had with your MOD Berlin 2/3 Battery and the support process overall. Waiting months for a replacement only to run into another failure would be frustrating for anyone, and we understand why you feel let down. We never want riders — especially those farther from Austin — to feel unsupported or forgotten.
Thank you for taking the time to share your honest feedback. It helps us identify where we need to improve both our service and support experience moving forward.
Cheers - Jules
