All orders are usually processed within 2-3 business days.
In-stock orders typically ship within 3 days.
Orders are not processed, shipped or delivered on weekends or holidays.
We do not ship to P.O. boxes or APO/FPO addresses.
A shipping confirmation email with tracking number will be sent once the order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Self pick-up is available at our Austin Location for no additional charge.
RETURN & EXCHANGE POLICY
All eligible returns must have a receipt of purchase.
After receiving the bike/item, you have 7 days to notify us regarding a refund or exchange. We do not accept returns or exchanges after 7 days of receiving the bike/item.
The costumer will be responsible to cover shipping costs and will be responsible to securely pack the bike.
If needed we will send you a shipping label and schedule a pick-up for returns or exchanges.
The bike must be in the original box and in the original package and securely packed.
The bike must be in the same condition you received it, without any major damage.
Damaged bikes will not be accepted.
Once we receive and inspect the bike, we will send an email notifying you that we received the items and will proceed with the refund or exchange.
Pre-orders are good for cancellations and refunds up to 7 days after purchase.
Pre-order deliveries are good for returns up to 7 days after the delivery of your bike.
Used bikes/items are not eligible for returns or exchanges.
There are no returns for bikes/items on sale. All sale items are final.
It is within MOD BIKES discretion to accept or deny the return or exchange of items.
Refunds can take up to 14 days to process once a returned bike is received and approved for a refund.
MOD Bikes is keeping the right to charge returns a 25% restocking fee.