Shipping and Returns

Shipping and Returns

SHIPPING POLICY

  • All orders are usually processed within 2-3 business days.
  • In-stock orders typically ship within 3 days.
  • Orders are not processed, shipped or delivered on weekends or holidays.
  • We do not ship to P.O. boxes or APO/FPO addresses.
  • A shipping confirmation email with tracking number will be sent once the order has shipped.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
  • Self pick-up is available at our Austin Location for no additional charge.

RETURN & EXCHANGE POLICY

  • All eligible returns must have a receipt of purchase.
  • After receiving the bike/item, you have 7 days to notify us regarding a refund or exchange. We do not accept returns or exchanges after 7 days of receiving the bike/item.
  • The costumer will be responsible to cover shipping costs and will be responsible to securely pack the bike.
  • If needed we will send you a shipping label and schedule a pick-up for returns or exchanges.
  • The bike must be in the original box and in the original package and securely packed.
  • The bike must be in the same condition you received it, without any major damage.
  • Damaged bikes will not be accepted.
  • Once we receive and inspect the bike, we will send an email notifying you that we received the items and will proceed with the refund or exchange.
  • Pre-orders are good for cancellations and refunds up to 7 days after purchase.
  • Pre-order deliveries are good for returns up to 7 days after the delivery of your bike.
  • Used bikes/items are not eligible for returns or exchanges.
  • There are no returns for bikes/items on sale. All sale items are final.
  • It is within MOD BIKES discretion to accept or deny the return or exchange of items.
  • Refunds can take up to 14 days to process once a returned bike is received and approved for a refund.
  • MOD Bikes is keeping the right to charge returns a 25% restocking fee.
 

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