Reviews

The MOD Family

Customer Reviews

Our customers are our face. We’ve built our brand around our customers, and their experiences speak for themselves.
Read the reviews from our MOD family to learn more about who we are and how our bikes help people move.

We’re happy to invite you to be a part of the family. Be The Face.

If you’ve ridden or purchased one of our electric bikes or saw us at an event, we want to hear from you! 
Take a second to leave a review about your experience with our bikes and our team,
and help others just like you learn more about who we are and what we’re all about.

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The support from Mod Bikes has also been fantastic.

Bottom line… I’m loving it The MOD Black has made my twenty-two mile round trip commute to work, three to four days a week, very enjoyable. My typical route to work consists of a mixture of riding on the street, protected bike lanes, and unprotected bike lanes. The power, full suspension, and built in lighting combine to make for a comfortable and confident ride. The support from Mod Bikes has also been fantastic. I have run into a few issues requiring attention. The issues have mostly been tune-up type issues, such as needing to re-tighten bolts that have come loose. Anytime something has come up, everyone a Mod Bikes has been very helpful in quickly and competently getting me the answers to solve the issue. I have ridden 600 miles on the bike so far, and especially with warmer weather coming, I am looking forward to putting many more miles on my MOD Black.

Thank you for the kind words! We know how important it is to choose the best electric bike based on how YOU want to use it, and we're happy to hear our Austin team was able to help you find the perfect e-bike. We know you'll love commuting on your new MOD Black. Welcome to the MOD BIKES family!

C
MOD Easy
C.W.
I think instead of collecting cars i will be a MOD bike collector

they make you feel like you are their only customer. i am sure they have millions of plates spinning and yet they somehow manage to be present in the moment with your needs and you feel like you are just over at a good friend's house. i missed the excitement of my motorcycle after having the wee-un. the MOD Easy with a childseat gave me back some of my internal mojo and a chance to share that side of me with my daughter biking her to/from daycare. she especially liked the bear they gave her when we picked up the bike...so much so her 2.5 year old self wanted to give them a kiss. what really impressed me was MOD's attentiveness to safety. i have been riding it for 5 months now and around the time of zuul's service (yes i named my bike) i popped the tires on something in a construction zone. they were consummate professionals taking extra care to perform the service, clean up the bike, and repair the damage as if an auditor was watching over their shoulder. then they even tested their work before they had me test it! i can't wait to get another model...i think instead of collecting cars i will be a MOD bike collector

Thank you for your very kind review Catherine. We love all our customers and treat everyone like family here at our Austin ebike shop. We are super happy that you are enjoying your MOD Easy to commute around.

These guys are the absolute BEST!

These guys are the absolute BEST!! I bought a city + about a month ago, and unfortunately, it was stolen out of my garage. I let the guys at MOD know, just to see if it showed up, but to my amazement they called to tell me that they saw someone riding my specific bike and GOT IT BACK. I can not say enough about the customer support, the family feel of the shop and the quality of the product. I highly highly recommend MOD bikes

Thanks for choosing MOD BIKES for your new electric bike! We are equally glad that we were able to get your bike back to you. Welcome to our MOD family!

We now have bikes to take camping.

Wife and I are having great fun with our City +. Comfortable and easy to ride. Pedal assist for us is a must, we are not as young and strong as we once were. Shop gives great service Fold up feature to travel is also amazing , we now have bikes to take camping.

Thank you for the kind words Ed! We wanted to make it easier than ever to enjoy an electric bike, and we’re thrilled to hear you’re loving our new MOD City+ model. Welcome to the MOD BIKES family!

Am very happy with my purchase.

Am very happy with my purchase. 👌

Thanks for choosing MOD BIKES for your new electric bike! We know you’ll love exploring Austin and beyond on your MOD City+. Let us know if you ever need anything, and welcome to the e-bike family!

After shopping around for just the right electric bike for two years, I finally decided on the Mo...

After shopping around for just the right electric bike for two years, I finally decided on the Mod Bikes City +. What convinced me was the quality of the bike, the fabulous service by Mike and the shop, and the excellent warranty.... also the fact that I can fold the bike easily and lift it into my SUV for easy transport. I took it with me to Colorado the first week I owned it and was delighted to ride right up those mountain roads I’d have never made on my own! I’m riding it every where in town and loving it.

Thank you for the kind words Nancy! We know how important it is to choose the best electric bike based on how YOU want to use it, and we're happy to hear our Austin team was able to help you find the perfect e-bike. We know you'll love riding on your new MOD City+ Welcome to the MOD BIKES family! We hope to see you again soon.

If you are hesitant about ordering on the internet.. don't, be.

I ordered my bike 'on-line' from Cincinnati (Lunken Airport in background). Mike @ Mod Bikes was great! He spent a LOT of time with me going over everything. If you are hesitant about ordering on the internet.. don't be. My bike arrived perfectly packaged, all I had to do was unfold it. I couldn't be happier. Thanks again to Mod Bikes & Mike! John

Thank you for the kind words and for choosing us as your electric bike provider! We know how important it is to choose the best electric bike based on how YOU want to use it, and we're happy to hear our Austin team was able to help you find the perfect e-bike. We are thrilled to welcome you to the MOD BIKES family.

The new City Plus electric bike which was more than worth the wait!

I was very nervous given that I had not ridden a bike since last century. Mike of Mod Bikes was extremely patient tolerant and kind as he assisted me in pre-order purchasing the new City Plus electric bike which was more than worth the wait! It is true you never forget how to ride a bike 🚲 😉 🤣 😀 😂 🙂 and I love this bike 🚲! It was a great price amazing quality solidly built easy to learn plus it is a local Austin business and Mike walked me through everything step by step talk about a win-win 🙌 and now I am off and riding my Mod Bikes City Plus all over town wearing a helmet ⛑️ and having fun!

Thank you for the kind words and for choosing us as your electric bike provider! We are so happy to welcome you to the MOD BIKES family, and we hope to see you back at our South First shop soon.

Wonderful bike and excellent customer service!

Wonderful bike and excellent customer service!

Thank you Connie ! We are so happy to welcome you to the MOD BIKES family. Thank you again for choosing as your electric bike provider. We'll see you at the shop soon!

R
MOD Easy
R.N.
Pleasure to work with

Pleasure to work with and always answered my questions right away.

Thank you Rene! We are so happy to welcome you to the MOD BIKES family.

The bike is better than advertised

Loved these guys. Mike got me hooked up with a Mod Black and I couldn’t be happier. The bike is better than advertised. They’ve gone above and beyond to help us fix an older bike, add accessories and keep the new one running at its best

Thank you Joshua! Enjoy your new electric MOD BIKE and be safe!

Really enjoyed the experience with Mod Bikes

Mike and the guys were super. Really enjoyed the experience with Mod Bikes. Love my Black bike.

Thank you Larry! We enjoying working with you. Have fun on your awesome MOD Black, riding around awesome Austin trails.

The best bikes in the country.

I have done a lot of research on electric bikes, and I am so happy that I ended up purchasing a Mod bike. I ended up going with the Black model. I love the look of it, and the way it drives. I use it every day to commute to work. I couldn’t be happier with the service as well. The complementary tuneups have been a godsend. These are definitely the best bikes in Austin and I believe the best bikes in the country.

Thank you for your review Joshua. So glad you are enjoying your electric bike. It was a pleasure helping you pick the right ebike for your Austin commute needs. Enjoy and be safe!

B
MOD Easy
B.B.
My kids were super excited!

This place is great! They offer their own line of electric bikes, and a highly curated and awesome selection of bike accessories you won’t find at other shops. I brought my family in to check them out and they let us all take rides, try out the different models, and ask questions. My kids were super excited! I ended up buying the “Easy” model, a totally badass bike unlike I’d ever seen before. They added a seat in the back - my kid now rides in style to school every day! The staff is very friendly and helpful, and they offer a warranty and free maintenance on their bikes. When I had a small problem with mine, a staff member DROVE TO MY HOUSE within 10 minutes to help!

Thank you Ben! Makes us happy to know how much you and your kid are enjoying your Easy model.

Great!

We had a fun day with the electric bikes from Mod Bike. The bikes were easy to use and we got to see areas of Austin that were new to us. Thank you, Mod Bikes!

Thanks for renting bicycles from MOD BIKES! We’re glad to hear you enjoyed your time exploring Austin on our electric bikes. We hope to see you again soon!
-MOD BIKES

So much fun!

My son and I had a really great afternoon. The service was excellent, the instructions and recommendations so helpful. We loved our experience with MOD and can't wait to try them out again!

Family fun

Quick and easy reservation to jump start our day of fun zooming around Austin. Friendly service and great selection of well maintained e-bikes

Thank you so much for the kind words! We are thrilled to hear that you had a fun time and a great rental experience. Let us know when you and your family are ready your next adventure!

A
MOD Easy
A.W.
we bought 2 city bikes love them we use them on the road and light trails they have been great

love our city bikes we have over 100 miles on each of them does every thing we need

Perfect way to show both out of towners and locals everything Austin has to offer.

Wonderful experience cruising around Austin on electric Mod Bikes. Perfect way to show both out of towners and locals everything Austin has to offer. The Mod Bikes are awesome and their crew was super accommodating and took great care of us. Will definitely do again.

Thank you so much for choosing MOD BIKES as your bike rental provider! We’re glad you had a great time exploring Austin on our e-bikes. We hope to see you back soon!

The MOD e-bikes are surprisingly intuitive so long as you know how to ride a regular bike.

Rented bikes for the day. Fantastic and economical way to quickly see various neighborhoods and trails. The MOD e-bikes are surprisingly intuitive so long as you know how to ride a regular bike. Mike is super helpful. 110% recommend!

We’re so glad you enjoyed your time in Austin on our e-bikes. Thanks so much for renting at MOD BIKES! Visit again soon.

I'm so glad we chose Mod Bikes

With family in town we decided to try out electric bikes to see Austin from a different viewpoint. I'm so glad we chose Mod Bikes, the shop was clean and cannot say enough good things about Mike, the owner and the gentleman who helped us out. The check-in process was quick and we all had our bikes within 10 minutes, he gave us a quick rundown on how to operate them and two of our party zoomed off. However, my niece, who had never been on an electric bike, was anxious and Mike spent extra time making sure she felt comfortable and did not start our hour time until she was ready. Mod Bike is located on south 1st with plenty of interesting neighborhoods, shops/coffee shops, and vintage clothing shops to ride to close by. Masks were worn and there was hand sanitizer available, we had a blast and we 100% recommend Mod Bikes! Thank you, Mike!

5 Stars

5 Stars

Thanks for renting bicycles from MOD BIKES! We’re glad to hear you enjoyed your time exploring Austin on our electric bikes. We hope to see you again soon!

You get a lot of bike for the money.

Love the bikes. Bought 2 mod berlins. One is a step thru for my wife. You get a lot of bike for the money.

We’re so happy to hear you’re loving your new MOD Berlin! Welcome to the MOD BIKES family, and we can’t wait to hear how you use your new e-bike.

Awesome Bike, quick process and great customer service

Awesome Bike, quick process and great customer service. Thank you, Mike!

We are so happy to welcome you to the MOD BIKES family. Thank you again for choosing as your electric bike provider. We'll see you at the shop soon!

5 Stars

5 Stars

Thank you

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