Bottom line… I’m loving it The MOD Black has made my twenty-two mile round trip commute to work, three to four days a week, very enjoyable. My typical route to work consists of a mixture of riding on the street, protected bike lanes, and unprotected bike lanes. The power, full suspension, and built in lighting combine to make for a comfortable and confident ride. The support from Mod Bikes has also been fantastic. I have run into a few issues requiring attention. The issues have mostly been tune-up type issues, such as needing to re-tighten bolts that have come loose. Anytime something has come up, everyone a Mod Bikes has been very helpful in quickly and competently getting me the answers to solve the issue. I have ridden 600 miles on the bike so far, and especially with warmer weather coming, I am looking forward to putting many more miles on my MOD Black.
love our city bikes we have over 100 miles on each of them does every thing we need
Great way to explore the city!!!! Great price as well. If you are visiting Austin or want to explore your city more this is the way to go. SO MUCH TO SEE!
"Awesome company! I recently purchased myself the 2020 Berlin. I am an avid cyclist, but this will be my first-ever e-bike, and I am so excited for it to finally arrive. With e-bikes being such a high price item (especially for me, a college student), I did extensive research for several days to figure out which was best for me, and within my budget. I was pleasantly reminded about Mod Bikes after going past their store on S.1st time and time again, and decided to check them out. Prior to this, I figured it was only an e-bike rental company for tourists. Instantly, I was keen on getting the Berlin, as the frame is much like the manual bike I currently own. I eventually decided it was worth checking out, especially with their 18-month warranty and free tune-ups for local customers like myself. There, I met Dor (spelling?) -- he was super helpful and even managed to get me a few accessory add-ons at a great discount, as I had just missed their pre-sale promotion for the Berlin bike. A super responsive team (are u guys hiring by the way), I just can't wait to finally try out my own Mod Bike! Thanks y'all <3"
Mike and Dor define the standard for excellent customer service. They are truly interested in understanding their customer's need and make appropriate recommendations. Their service area is spotless, which tells me another story of how they run their operations. I recently purchased a second City+ bike from Mod Bikes, and fully expect a long-term relationship. I would highly recommend Mod Bikes !!!
My girlfriend and I came into town for the weekend and I wanted to rent some bikes and ride around to really experience the city. After being recommended to Mod Bikes for not only the quality of the bikes but the customer service we went to check them out. I can’t say enough about how great our experience was from start to finish! The customer service was outstanding! Mike and Dor took really great care of us, set us up and sent us on our way with awesome recommendations and routes of places to check out in the city. The quality of the bikes are next level compared to any electric bike I’ve ridden in the past. Will definitely be a returning customer anytime I come back. Amazing experience. HIGHLY RECOMMENDED.
I purchased the Easy model from MOD bikes in June 2020. The customer service experience has been amazing. Mike and the team have been awesome at walking me through any questions I had with the bike. I've contacted them via Chat on their website and also called the shop, and they've always been super quick to respond. They stand behind their bikes and their passion shows! As for the bike...I cant say enough postive things about it. The MOD Easy model is a pure head turner. All of the components are top notch and the bike is very well made. It's been a game changer for me! If you are in the market for an Ebike, I highly recommend MOD Bikes!
"MOD Bikes is a truly awesome electric bike shop. Everyone who works there is super helpful, and very knowledgeable, making it easy to choose a bike or even just inquire. The bikes themselves are really great. I purchased a Berlin back in February, and I've been riding it every single day, to and from work, to the grocery stores. The rack holds most crates that can fit up to two big brown grocery bags, but I'm sure with panniers, it could carry a bit more. But when you're just riding, you can really bust out some speed with ease and control. The bike itself is also very sturdy, I have only had to put in the minimal amount of maintenance for a bike. I definitely do not regret my purchase. I think it's improved my way of life. I only wish I could have more of these bikes."
"The best bikes and service. Shop here first if you're in the market to buy. Mike is one of the most personable and knowledgeable sales persons one would hope to encounter. Given the quality of product and friendliness of staff, my purchase of a 2020 Mod Berlin was an easy decision. This is a local Austin electric bike shop that needs to be supported by its community."
Mike and Dor are great with assisting. They provide excellent customer service and do their best to ensure happy customers. They are a pleasure to work with. I recommend them highly. Thank you.
I spent a lot of time looking at companies before I purchased my city plus from Mod Bikes. I love that they are local! The bike is great but their service is even better! I recently had a free tuneup and then this past weekend I wiped out on an off road trail and got a flat. Took it in yesterday and it is ready to go today! They gave it another full tuneup for free to make sure I didn’t damage the bike. Tuneups are always free when you buy their bikes. Great fast and efficient service and their bikes are top of the line. Check them out online or go see them in person if you live in Austin TX.
Mod bikes are the best value in because they service what they sell. I took my Mod City in Wednesday with a noise I hadn't heard before they tuned it up and had it back to me the same day. No other bike manufacturer has that capability. service is always good and support is outstanding. You can pay less for an ebike but you cannot find a better value
I love my city + electric bike. Im a guy who rides a dual-sport motorcycle, 150cc scooter with sidecar, and a normal 50cc honda scooter so i thought i had all my transportation needs met but this bike checks off boxes the others can’t which is riding the town lake trail where i always run into friends on my commute and the bike is the best option to take my kid in tow. Thanks MOD BIkes for always being there ready to help! Customer service is above and beyond so buy from these guys and let them take care of you and your bike
The experience of purchasing an electric bike from Mike at MOD bikes has been a pleasure from start to finish. He walked me through my options, had me try out the bike in the parking lot and answered all my questions. The bike itself is incredibly fun and has changed how I use the city. Within a couple of hours I was on town lake enjoying the sunset before heading back home effortlessly up a hill. I have now been using it for the last month and would never do without it. Excellent product and excellent service.
Mod Bikes are awesome! Mike and the staff there are super helpful and even came out to us when we ran out the battery on the Berlin style peddle-assist bike. The bikes are clean, fast, easy to use, really stylishly looking in the whole mod fashion and the hourly rental price is super affordable. Would def recommend to anyone visiting Austin or locals looking for a fun date. Lots of fun! Also, Nala, the owner and shops dog is beautiful and super sweet. Loved all the pets and kisses!
The people there were friendly, helpful, and very accommodating. We rented two bikes to ride around the city with. The bikes were easy to use and a blast to ride. After stopping for a bite to eat one of the batteries on one of the bikes quit working. A short phone call and a couple minutes later the owner himself came to replace the battery with apologies and a recommendation for a great little ice cream spot. I would absolutely recommend them to anyone looking for an extremely fun and relaxing way to tour the ciry! And there pooch is super cute and friendly too!
"I'm loving my bike...went 27 miles (but HILLS are"nothing" on ebike & battery was still 60%)...ran errands...Brought home in my panniers 2 bottles of wine, avocados, strawberries, apples, sushi 😁..just LOVE all of it's user friendly features! another 22 miles exploring today (again, "what hills"?) thanks ever so much!!!"
"This is the best way to get around Austin and feel even closer to Mother Nature"
Excellent place for all biking needs in Austin. Mike is a fantastic owner that will sort you out. Highly recommend.
Since getting my MOD City+ bike a few weeks ago I’ve put 200 Austin downtown miles. It’s handled all my adventures so far and I look forward to taking in more of Austin. Mike and his team at MOD BIKES are first rate. Highly recommend
So here goes...Mod Bikes helped my wife realize a 16 year dream. Before we had kids, my wife wanted to bike to work for all the positive health and environmental reasons. Kids change things and 16 years of transporting to day care and school in a car has finally led to the day when my son is old enough to get a license and drive himself. My wife revisited her bike to work dream and after a short (and incredibly fun) test drive, she now has the bike she wants (City Mod) and the confidence to ride to work and back safely. Thanks Mod Bikes. Keep up the good work. Dreams do come true.