Reviews

The MOD Family

Customer Reviews

Our customers are our face. We’ve built our brand around our customers, and their experiences speak for themselves.
Read the reviews from our MOD family to learn more about who we are and how our bikes help people move.

We’re happy to invite you to be a part of the family. Be The Face.

If you’ve ridden or purchased one of our electric bikes or saw us at an event, we want to hear from you! 
Take a second to leave a review about your experience with our bikes and our team,
and help others just like you learn more about who we are and what we’re all about.

Based on 281 reviews
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C
MOD Easy
Catherine W.
I think instead of collecting cars i will be a MOD bike collector

they make you feel like you are their only customer. i am sure they have millions of plates spinning and yet they somehow manage to be present in the moment with your needs and you feel like you are just over at a good friend's house. i missed the excitement of my motorcycle after having the wee-un. the MOD Easy with a childseat gave me back some of my internal mojo and a chance to share that side of me with my daughter biking her to/from daycare. she especially liked the bear they gave her when we picked up the bike...so much so her 2.5 year old self wanted to give them a kiss. what really impressed me was MOD's attentiveness to safety. i have been riding it for 5 months now and around the time of zuul's service (yes i named my bike) i popped the tires on something in a construction zone. they were consummate professionals taking extra care to perform the service, clean up the bike, and repair the damage as if an auditor was watching over their shoulder. then they even tested their work before they had me test it! i can't wait to get another model...i think instead of collecting cars i will be a MOD bike collector

Thank you for your very kind review Catherine. We love all our customers and treat everyone like family here at our Austin ebike shop. We are super happy that you are enjoying your MOD Easy to commute around.

M
MOD City Plus
Mike D. (Carmel, US)
Free Returns?

Ha! No Way - I just threw away the shipping boxes because there is no way you’re getting these bikes back!

Quite literally the best thing I’ve purchased in a long time. Thank you.

I started looking at E-Bikes and had no clue what I was doing. I didn’t know the difference between the drive systems or classes - or anything. I’m not a “biker” and hadn’t been on a bike since grade school - some 3 decades or more ago, so the learning process wore me out.

I found you from a FB ad, and it caught my eye (well done marketing). I visited the website and saw you were in Austin. Well, I’m in Indianapolis so that wasn’t exactly convenient.

Your website said you offered free virtual demos - so I decided what the heck - let’s see. Mike gave my wife and I a great demo and tour of the store. He made a product recommendation and we ordered two. He said try it, if you don’t like it - ship it back.

After a lengthy pre-order process the bikes finally arrived. I admit I was growing impatient waiting for them - but was so relieved when they finally arrived. It was absolutely worth the wait.

My first impression of the unboxing was beyond what I was expecting. The bikes are beautiful, well constructed and an absolute joy to ride. There is no way you’re getting these back - never!

Since it’s been a bit since I’ve been on a bike it did take me a couple phone calls to Niels in the garage to teach me a few things. It was a huge help knowing I could pick up the phone and have real support. He was so patient when my first question was “how do I turn it on” - later I saw the directions in the email.

We put 25 miles on them the first weekend we had them. Since we used pedal assist a lot the battery stayed fully charged both trips - amazing. I was able to get about 21 mph out of mine (I’m not a small or light dude) and truthfully that was fast enough. My wife who is considerably smaller can only get hers up to 12mph - but that’s not the bikes fault - I checked! 😉

Overall I’m beyond impressed - way more than I thought I would be. I have some physical limitations that have left me sidelined to the couch for far too long. The ebike has given me back the freedom to get out and be active again. I’m beyond grateful for what you’ve built and can’t wait to watch you grow.

I’m a fan and customer for life.

Thank you so much for choosing MOD BIKES, Mike! We are thrilled to welcome you both in our MOD Family. Enjoy all your rides together, we know that these bikes will be great on all your adventures. Come visit us in Texas!
-MOD BIKES

These guys are the absolute BEST!

These guys are the absolute BEST!! I bought a city + about a month ago, and unfortunately, it was stolen out of my garage. I let the guys at MOD know, just to see if it showed up, but to my amazement they called to tell me that they saw someone riding my specific bike and GOT IT BACK. I can not say enough about the customer support, the family feel of the shop and the quality of the product. I highly highly recommend MOD bikes

Thanks for choosing MOD BIKES for your new electric bike! We are equally glad that we were able to get your bike back to you. Welcome to our MOD family!

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MOD Easy
Nataliya G.
Thanks for getting me back in the bike lane, fellas!

Up until a few weeks ago, the last time I rode a bike comfortably was at age 9. The last time I cried on a bike was at age 32 because I forgot how to ride a bike and froze up in traffic. Needless to say, when my friends decided to check out the Mod Bikes shop on our visit to Austin, I was hesitant to mount any sort of two-wheeled mode of transportation. But when in Austin, do as the Austinites, as they say. I was bicycle-shamed by my so-called friends into test-riding one of these gorgeous beasts and suddenly I was transported back in time to my far more agile 9-year-old self. I know less than zero about bikes but chose the “Easy” because of the name. Also, because it looked cool, which is what I was looking for in something I wasn’t sure I’d be able to operate. Luckily, Mike and Dor, the guys at the shop, couldn’t have been more helpful and were nice enough to not make fun of my lack of coordination. After a super fun test ride which ran a little longer than anticipated because I got lost, I had no choice but to take this bad boy home. I don’t have any technical feedback about the bike, other than it looks badass and I look sexy riding it. That’s what my boyfriend tells me, anyway. I highly recommend the Mod Bikes shop because of the attentive, knowledgeable, and not all judgmental customer service. And I definitely recommend the “Easy” because it’s a good looking, easy-to-ride bike, that’s much more fun and versatile than your regular non-“fast-and-the-furious” type bikes. Thanks for getting me back in the bike lane, fellas!

Nataliya we are so happy that our Easy model brought you so much happiness and joy to ride again. It was such a pleasure to work with you in helping you to pick the right bike. Thank you for your very kind review.

D
MOD Black [Original]
Dustin K. (Austin, US)
GAME CHANGE

My Mod Black is a TOTAL game changer. I ride all over Austin with ease and still have a lot of battery leftover. The Mod Black crushes hills and trails, there really aren’t any limitations with this bike.
I first purchased the city+(which is excellent) and the Black is a whole other level.
My wife has an electric cargo bike that we bought in San Francisco before we knew of Mod Bikes and they have serviced it for us multiple times.
I can’t say enough about how high quality their products are and the customer service is even better.
Mod has a lifetime customer in me.

We’re so glad you’re enjoying your new electric bike! We think pedal-assist opens up so many new opportunities when riding a bike in Austin and beyond, and we can’t wait to see where yourMOD Black takes you.
-MOD BIKES

M
MOD Easy
Matthew D.
The MOD Easy model is a pure head turner

I purchased the Easy model from MOD bikes in June 2020. The customer service experience has been amazing. Mike and the team have been awesome at walking me through any questions I had with the bike. I've contacted them via Chat on their website and also called the shop, and they've always been super quick to respond. They stand behind their bikes and their passion shows! As for the bike...I cant say enough postive things about it. The MOD Easy model is a pure head turner. All of the components are top notch and the bike is very well made. It's been a game changer for me! If you are in the market for an Ebike, I highly recommend MOD Bikes!

Hi Matthew - Thank you for the kind words and for choosing us as your electric bike provider! We know you'll love your MOD Easy e-bike for exploring around your city. We are so happy to welcome you to the MOD BIKES family.

A
MOD Berlin [Original]
A P. (Austin, US)
Excellent Bike and Service

First I want to say the customer service is off the charts. They are passionate about the business and try to help in anyway they can. I had a delay in my bike due to shipping container issues and they lent me a bike for my trip. Also, they are very transparent with the costs and try to educate you on best way to use the bike for longevity. I recommend this place to anyone looking for an e-bike. battery capacity is very large as well. went for a 25 mi ride (toggled between 2-3 assist at times) and still had about 1/4 battery left.

Bike I bought - Berlin(Silver)

I think it's improved my way of life

"MOD Bikes is a truly awesome electric bike shop. Everyone who works there is super helpful, and very knowledgeable, making it easy to choose a bike or even just inquire. The bikes themselves are really great. I purchased a Berlin back in February, and I've been riding it every single day, to and from work, to the grocery stores. The rack holds most crates that can fit up to two big brown grocery bags, but I'm sure with panniers, it could carry a bit more. But when you're just riding, you can really bust out some speed with ease and control. The bike itself is also very sturdy, I have only had to put in the minimal amount of maintenance for a bike. I definitely do not regret my purchase. I think it's improved my way of life. I only wish I could have more of these bikes."

Thank you for the kind words and for choosing us as your electric bike provider Ben! So glad you love your MOD Berlin e-bike for all commuting around Austin. We are so happy to welcome you to the MOD BIKES family, and we hope to see you back at our South First shop soon.

The support from Mod Bikes has also been fantastic.

Bottom line… I’m loving it The MOD Black has made my twenty-two mile round trip commute to work, three to four days a week, very enjoyable. My typical route to work consists of a mixture of riding on the street, protected bike lanes, and unprotected bike lanes. The power, full suspension, and built in lighting combine to make for a comfortable and confident ride. The support from Mod Bikes has also been fantastic. I have run into a few issues requiring attention. The issues have mostly been tune-up type issues, such as needing to re-tighten bolts that have come loose. Anytime something has come up, everyone a Mod Bikes has been very helpful in quickly and competently getting me the answers to solve the issue. I have ridden 600 miles on the bike so far, and especially with warmer weather coming, I am looking forward to putting many more miles on my MOD Black.

Thank you for the kind words! We know how important it is to choose the best electric bike based on how YOU want to use it, and we're happy to hear our Austin team was able to help you find the perfect e-bike. We know you'll love commuting on your new MOD Black. Welcome to the MOD BIKES family!

The bike itself rides like a dream

Can't say enough good things about the dudes at Mod Bikes. I was eating tacos across the street, wandered in out of curiosity, Mike gave me a tour around the shop and let me take a bike for a quick test drive right away. Two weeks and lots of internet research and in-person questions later, I was the proud owner of a MOD Berlin. I've ridden the bike to work and on errands basically every day now for the past two months and it has changed my life dramatically for the better. Plus, i bought a pannier bag that wasn't quite fitting the rack correctly, plus had a small glitch with one of my lights, so I brought the bike by the shop, and Dor fixed me up in no time, and with no charge, and offered to split his just-brewed pot of french-pressed coffee with me. These dudes know what they're doing. They care deeply about customer care. And they have an awesome aesthetic. They're kind. And they love Austin. The free maintenance is a real game-changer. All this is not to mention that the bike itself rides like a dream. I live in a super hilly part of the city, and I bike to work in pants and a long-sleeve shirt most days, and even with the temp nearing 100 degrees, I arrive at work not at all sweaty. Genuinely thinking about selling my car.

Glad to have you in our MOD family Zac. Super happy you are enjoying your electric bike life in Austin!

The best bikes in the country.

I have done a lot of research on electric bikes, and I am so happy that I ended up purchasing a Mod bike. I ended up going with the Black model. I love the look of it, and the way it drives. I use it every day to commute to work. I couldn’t be happier with the service as well. The complementary tuneups have been a godsend. These are definitely the best bikes in Austin and I believe the best bikes in the country.

Thank you for your review Joshua. So glad you are enjoying your electric bike. It was a pleasure helping you pick the right ebike for your Austin commute needs. Enjoy and be safe!

F
MOD Black [Original]
Frank B. (Austin, US)
Outstanding! - MOD Black and MOD Bikes!

I pre-ordered my MOD Black bike a while back and picked it up a few weeks ago. I made several trips to MOD Bikes before actually placing the order. Mike was always very helpful in answering all my questions. I never felt any pressure at all. He wanted to make sure I got just the bike I wanted. He explained how the bike was designed right here in Austin, which I liked. When I picked up the bike and went for my first ride, it was even better than I had expected. Even without the motor, it would be an awesome bike - very rugged and built with high-quality components. When I get on it to ride, and feel the help from the motor, I get a big dumb grin on my face that I can't help! It is so cool. It is so very smooth, it's not like the motor is helping, but rather it feels like you have super quad muscles. I know that sounds dumb, but you have to experience it I guess. There is a cadence sensor that gives you assistance that goes along with just how fast/slow you are pedaling, so it is very natural feeling. I actually got up to 31mph on my first ride in my neighborhood. I am very deconditioned from a months-long illness, and this bike, with the multiple, customizable levels of assistance is a perfect way for me to get back in shape. I've been using max assistance lately, and will slowly back off the amount of assistance as a regain strength. Haven't had a chance to take it off road yet, but I have no doubt it will be incredible with its full suspension and 3" wide tires. I am absolutely satisfied with my new MOD Black, and in knowing that I can just head right over to the shop on S. 1st when it's time for a checkup or if it needs anything. Get yourself one!

We’re so happy to hear you’re loving your new Frank! Welcome to the MOD BIKES family, and we can’t wait to hear how you use your new e-bike.

-MOD BIKES

J
MOD Black [Original]
Judd S. (Austin, US)
Thrilled with our purchase of Mod Bikes

I purchased two different Mod Bikes right before Christmas. We bought the cruiser with the side car and the mountain bike (ModBlack). We love both bikes and my family of 5 are constantly riding this bikes and putting grandbabies in the side car. Very happy with the performance and quality of both of these bikes. The motors are strong, there are great options for customizing the ride with the excellent software. As much as I love the bikes, the service is even better. These are well-built bikes and you can trust that Mod Bikes will provide support if you have any issues. I highly recommend!

Thanks for choosing MOD BIKES for your new electric bike! We know you’ll love exploring Austin and beyond on your MOD Black Let us know if you ever need anything, and welcome to the e-bike family!
-MOD BIKES

After shopping around for just the right electric bike for two years, I finally decided on the Mo...

After shopping around for just the right electric bike for two years, I finally decided on the Mod Bikes City +. What convinced me was the quality of the bike, the fabulous service by Mike and the shop, and the excellent warranty.... also the fact that I can fold the bike easily and lift it into my SUV for easy transport. I took it with me to Colorado the first week I owned it and was delighted to ride right up those mountain roads I’d have never made on my own! I’m riding it every where in town and loving it.

Thank you for the kind words Nancy! We know how important it is to choose the best electric bike based on how YOU want to use it, and we're happy to hear our Austin team was able to help you find the perfect e-bike. We know you'll love riding on your new MOD City+ Welcome to the MOD BIKES family! We hope to see you again soon.

p
MOD Easy
pam s.
I have not been disappointed.

Visited the store 2 if not 3 times before we purchased the Easy. Personal attention and customer service were exceptional throughout the experience. Mike actually delivered the bike to my house at the end of the day after they had completed assembly. They have followed up to ensure things have gone well. Love the bike, lots of fun, and get lots comments on the style (positive ones). My spouse already owned an electric bike by or from another company and I decided the local specific shop Modbike was the competitive difference, I have not been disappointed.

We are super happy to have Steve in our MOD family. Always happy to help, enjoy all the riding!

The bike is better than advertised

Loved these guys. Mike got me hooked up with a Mod Black and I couldn’t be happier. The bike is better than advertised. They’ve gone above and beyond to help us fix an older bike, add accessories and keep the new one running at its best

Thank you Joshua! Enjoy your new electric MOD BIKE and be safe!

B
MOD Easy
Ben B.
My kids were super excited!

This place is great! They offer their own line of electric bikes, and a highly curated and awesome selection of bike accessories you won’t find at other shops. I brought my family in to check them out and they let us all take rides, try out the different models, and ask questions. My kids were super excited! I ended up buying the “Easy” model, a totally badass bike unlike I’d ever seen before. They added a seat in the back - my kid now rides in style to school every day! The staff is very friendly and helpful, and they offer a warranty and free maintenance on their bikes. When I had a small problem with mine, a staff member DROVE TO MY HOUSE within 10 minutes to help!

Thank you Ben! Makes us happy to know how much you and your kid are enjoying your Easy model.

We now have bikes to take camping.

Wife and I are having great fun with our City +. Comfortable and easy to ride. Pedal assist for us is a must, we are not as young and strong as we once were. Shop gives great service Fold up feature to travel is also amazing , we now have bikes to take camping.

Thank you for the kind words Ed! We wanted to make it easier than ever to enjoy an electric bike, and we’re thrilled to hear you’re loving our new MOD City+ model. Welcome to the MOD BIKES family!

Am very happy with my purchase.

Am very happy with my purchase. 👌

Thanks for choosing MOD BIKES for your new electric bike! We know you’ll love exploring Austin and beyond on your MOD City+. Let us know if you ever need anything, and welcome to the e-bike family!

Wonderful bike and excellent customer service!

Wonderful bike and excellent customer service!

Thank you Connie ! We are so happy to welcome you to the MOD BIKES family. Thank you again for choosing as your electric bike provider. We'll see you at the shop soon!

C
MOD Easy
Customer
I ordered my Easy from Arizona and it arrived in just a few days.

I ordered my Easy from Arizona and it arrived in just a few days. The buying experience was flawless and the guys have responded to my questions promptly. It was 52 years since I'd ridden a bicycle so it took me a few miles to get used to these new-fangled shifters and keep my neuropathic feet on the pedals. I am loving this bike now. It is just so cool! Thanks, MOD

Hi Keith - Thank you for the kind words! We know how important it is to choose the best electric bike based on how YOU want to use it, and we're happy to hear our Austin team was able to help you find the perfect e-bike. We know you'll love your new Easy model. Welcome to the MOD BIKES family! We hope to see you again soon.

Really enjoyed the experience with Mod Bikes

Mike and the guys were super. Really enjoyed the experience with Mod Bikes. Love my Black bike.

Thank you Larry! We enjoying working with you. Have fun on your awesome MOD Black, riding around awesome Austin trails.

I just passed 3000 miles on it

I bought a Berlin and have been commuting to work on it for the last few months. I just passed 3000 miles on it. It's a great bike. Mod bike always goes above and beyond with service. I am so glad I bought my bike from here.

We’re so glad you’re enjoying your Berlin! We love hearing that you’re reducing your carbon footprint on your trek to work!

This is an amazing option to have.

I purchased a MOD Berlin around a month ago for commuting around 8 miles round trip daily and getting from one place to another (I don't own a car) and I have absolutely no regrets. This is a gorgeous bike, so quality, and so fun to ride. So far, I put around 160 miles on it and there's been no problems. Any extremely minor issues that have occurred, the guys have gone out of their way to fix that very same day with no cost. The shop itself is beautiful, I'm constantly getting compliments, and have seen many other happy Austinites on MOD bikes around town. I have absolutely nothing negative to say, only glowing positives, and if you're thinking about going car free, this is an amazing option to have.

We are so happy you are enjoying your electric bike experience while traveling around Austin.

A
MOD Easy
Alan B.
Huge tires that go over bumps easily

Mike has been great to work with! I already owned a high end e-scooter and wanted something more powerful with a longer range. Mike shipped the e-bike to Illinois and spent over an hour going over all the features of the bike to help me get it up and running. I went with the MOD easy model that goes 25mph and has a 60 mile range before needing to be charged. Huge tires that go over bumps easily. If you’re looking for a fun way to get around please call Mike!

Thank you Alan, anytime 🙂

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