they make you feel like you are their only customer. i am sure they have millions of plates spinning and yet they somehow manage to be present in the moment with your needs and you feel like you are just over at a good friend's house. i missed the excitement of my motorcycle after having the wee-un. the MOD Easy with a childseat gave me back some of my internal mojo and a chance to share that side of me with my daughter biking her to/from daycare. she especially liked the bear they gave her when we picked up the bike...so much so her 2.5 year old self wanted to give them a kiss. what really impressed me was MOD's attentiveness to safety. i have been riding it for 5 months now and around the time of zuul's service (yes i named my bike) i popped the tires on something in a construction zone. they were consummate professionals taking extra care to perform the service, clean up the bike, and repair the damage as if an auditor was watching over their shoulder. then they even tested their work before they had me test it! i can't wait to get another model...i think instead of collecting cars i will be a MOD bike collector

Up until a few weeks ago, the last time I rode a bike comfortably was at age 9. The last time I cried on a bike was at age 32 because I forgot how to ride a bike and froze up in traffic. Needless to say, when my friends decided to check out the Mod Bikes shop on our visit to Austin, I was hesitant to mount any sort of two-wheeled mode of transportation. But when in Austin, do as the Austinites, as they say. I was bicycle-shamed by my so-called friends into test-riding one of these gorgeous beasts and suddenly I was transported back in time to my far more agile 9-year-old self. I know less than zero about bikes but chose the “Easy” because of the name. Also, because it looked cool, which is what I was looking for in something I wasn’t sure I’d be able to operate. Luckily, Mike and Dor, the guys at the shop, couldn’t have been more helpful and were nice enough to not make fun of my lack of coordination. After a super fun test ride which ran a little longer than anticipated because I got lost, I had no choice but to take this bad boy home. I don’t have any technical feedback about the bike, other than it looks badass and I look sexy riding it. That’s what my boyfriend tells me, anyway. I highly recommend the Mod Bikes shop because of the attentive, knowledgeable, and not all judgmental customer service. And I definitely recommend the “Easy” because it’s a good looking, easy-to-ride bike, that’s much more fun and versatile than your regular non-“fast-and-the-furious” type bikes. Thanks for getting me back in the bike lane, fellas!

I purchased the Easy model from MOD bikes in June 2020. The customer service experience has been amazing. Mike and the team have been awesome at walking me through any questions I had with the bike. I've contacted them via Chat on their website and also called the shop, and they've always been super quick to respond. They stand behind their bikes and their passion shows! As for the bike...I cant say enough postive things about it. The MOD Easy model is a pure head turner. All of the components are top notch and the bike is very well made. It's been a game changer for me! If you are in the market for an Ebike, I highly recommend MOD Bikes!

Visited the store 2 if not 3 times before we purchased the Easy. Personal attention and customer service were exceptional throughout the experience. Mike actually delivered the bike to my house at the end of the day after they had completed assembly. They have followed up to ensure things have gone well. Love the bike, lots of fun, and get lots comments on the style (positive ones). My spouse already owned an electric bike by or from another company and I decided the local specific shop Modbike was the competitive difference, I have not been disappointed.

This place is great! They offer their own line of electric bikes, and a highly curated and awesome selection of bike accessories you won’t find at other shops. I brought my family in to check them out and they let us all take rides, try out the different models, and ask questions. My kids were super excited! I ended up buying the “Easy” model, a totally badass bike unlike I’d ever seen before. They added a seat in the back - my kid now rides in style to school every day! The staff is very friendly and helpful, and they offer a warranty and free maintenance on their bikes. When I had a small problem with mine, a staff member DROVE TO MY HOUSE within 10 minutes to help!